Summary
Overview
Work History
Education
Skills
Timeline
Generic
Terry Coley

Terry Coley

Upper Marlboro,MD

Summary

Attentive and adaptable Housing Officer skilled in effective property management. Expert in fulfilling legal and contractual obligations to tenants and leaseholders. History of success in demanding environments. Diligent and analytical inspection professional offering strong observational and documentation skills developed across 9-year career. Successfully examine documentation and monitor activities to verify compliance and identify issues of concern. Self-motivated and hardworking with good time and project management abilities. Hardworking Building Inspector adept at identifying repetitive issues and specific construction problems. Enthusiastic about working with project managers, contractors and owners in a collaborative capacity to resolve problems. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Property Management Consultants
Landover, MD
01.2013 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner..
  • Assisted in stocking shelves with new inventory and replenishing existing inventory.
  • Investigated customer complaints to identify root causes and develop corrective actions.
  • Responded promptly to emergency maintenance requests from staff or tenants.
  • Replaced light bulbs and ballasts; performed general lighting maintenance.
  • Conducted regular inspections of premises to identify any potential safety hazards and violations of applicable laws.

Masonry Laborer

Pam masonry
Spotsylvania, VA
01.2019 - 05.2021
  • Mixed and poured cement to lay brick, block, and stone walls.
  • Operated power tools such as drills, grinders, saws, and trowels.
  • Installed steel bars or mesh in walls for reinforcement.
  • Cleaned and prepared masonry surfaces prior to construction.
  • Measured and cut bricks, blocks, tiles, and stones using hand tools.
  • Erected scaffolding around the work area for support during construction.
  • Inspected walls for levelness before applying mortar or grout.
  • Spread mortar or grout on joints between units with a trowel or joint tool.
  • Removed excess mortar from joints with a pointing trowel.
  • Smoothed surfaces of freshly laid brickwork with a trowel or float.
  • Built wood forms for pouring concrete foundation footings and walls.
  • Applied waterproofing materials to exterior masonry surfaces.
  • Grouted hollow cores of block wall structures with sand-cement mixture.
  • Cut bricks into various shapes using masonry chisels and hammers.
  • Laid out masonry projects according to blueprints or drawings provided by contractors.
  • Repaired existing masonry structures by replacing damaged bricks or blocks.
  • Carried heavy building materials such as bricks, blocks, and bags of cement up ladders to work sites.
  • Stacked material neatly at job site locations according to instructions from supervisor.
  • Covered finished masonry structures with protective coatings such as paint or sealant.
  • Assisted other tradespeople onsite including electricians and plumbers when needed.
  • Performed daily maintenance tasks on equipment used in the masonry trade.

Home Health Aide-

Independant
Upper Marlboro, MD
01.2011 - 12.2019
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Assisted in ambulation and exercise routines for clients.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted clients with bathing, dressing and incontinence care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling.
  • Documented care provided and submitted notes to supervisor.
  • Recognized emergency situations and implemented appropriate procedures.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.

Laborer

Clark Construction
Bethesda, MD
01.2016 - 01.2019
  • Worked with team members to ensure efficient workflow throughout the day.
  • Transported heavy items from one location to another using hand trucks or carts.
  • Stacked and arranged products on pallets according to size and weight requirements.
  • Unloaded freight from containers and organized them for storage in designated areas.
  • Performed regular checks of equipment for proper operation and safety compliance.
  • Followed all safety procedures when handling hazardous materials in the laboratory setting.
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
  • Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
  • Installed insulation into walls using blow guns or similar tools while adhering to safety guidelines.
  • Inspected finished projects for quality assurance purposes before handing off to customer.
  • Lifted objects weighing up to 50 pounds without assistance when necessary.
  • Operated various power tools such as drills and saws safely while following manufacturer's instructions.

Security Officer

Washington Redskins, Fed Ex Field
Bowie, MD
02.2013 - 02.2015
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Observed patrons and customers to quickly address security situations.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.

Education

Parkdale High School
Riverdale, MD
06.1991

Skills

  • Analytical Thinking
  • Service Dues Reminders
  • Stock Management
  • Decision-Making
  • Critical Thinking
  • Cash Handling
  • Good Judgment
  • Attention to Detail
  • Inventory Management
  • Data Entry
  • Customer Service

Timeline

Masonry Laborer

Pam masonry
01.2019 - 05.2021

Laborer

Clark Construction
01.2016 - 01.2019

Security Officer

Washington Redskins, Fed Ex Field
02.2013 - 02.2015

Customer Service Representative

Property Management Consultants
01.2013 - Current

Home Health Aide-

Independant
01.2011 - 12.2019

Parkdale High School

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Terry Coley