Terry Ayers
Network Engineer
Queen Creek,AZ
Summary
Engineering professional with renewed CCNA certification and developing networking skills, transitioning from senior voice and contact center positions. Aiming for an entry-to-mid-level network engineer role to leverage project experience and grow expertise in firewalls and cybersecurity. Open to travel and eager to support dynamic enterprise infrastructure teams.
Overview
25
25
years of professional experience
Work History
Associate Broker
DMR Investments LLC
Queen Creek, USA
04.2021 - 04.2025
- Supported a family-owned real estate brokerage by obtaining a brokerage license, managing property bookkeeping, handling documents and providing website and technical support.
Cisco Unified Communications Architect
Insight Enterprises
Tempe, USA
12.2012 - 03.2021
- Designed and implemented new Cisco Contact Center Solutions and upgrade strategies for existing implementations.
- Platforms included Cisco Contact Center Enterprise, Cisco Contact Center Express and Calabrio Call Recording.
- Responsible for migrating three large separate corporate mergers.
- Performed several UCCE and UCCX tech refresh upgrades.
- C#.NET Developer supporting Cisco Unified Contact Center delivery team.
Cisco Unified Communications Architect
Datanamics, Inc.
Henderson, NV
03.2011 - 12.2012
- Designed and implemented Cisco Contact Center Express solutions, UCCE Scripting, CVP Call Studio Applications, product demonstrations (proof of concepts) and presales assistance.
- Configured and Installed Wireless Access Points for various customers, including Hilton Hotels throughout the United States.
Cisco Unified Communications Contact Center Consultant
Calence/Insight Enterprises
Tempe, AZ
11.2006 - 03.2011
- C#.NET Developer supporting Cisco Unified Contact Center delivery team.
Realtor/Property Manager
Century 21 Metro Alliance
Chandler, USA
10.2005 - 11.2006
ASP.NET/C# Programmer/Analyst
Arizona Department of Corrections
Phoenix, USA
06.2001 - 10.2005
Webmaster (volunteer role)
Chandler Christian Church
Chandler, USA
08.2000 - 08.2001
Programmer (Internship)
Promac Semiconductor Products
Scottsdale, USA
11.2000 - 02.2001
Programmer (Internship)
PCS HEALTH SYSTEMS
Scottsdale, USA
06.2000 - 08.2000
Education
Bachelor of Science - Computer Information Systems
DeVry Institute of Technology
03.2001
Skills
- CCNA / CCNP Voice
- Cisco ICM and CVP Call flow scripting
- Unified collaboration
- UCCX implementation
- CTI OS development
- Calabrio recording
- Cisco (Broadsoft) Customer Journey Platform
- Cisco ICM/IPCC Call Center Architecture
- Cisco CVP Application Developer
Timeline
Associate Broker
DMR Investments LLC
04.2021 - 04.2025
Cisco Unified Communications Architect
Insight Enterprises
12.2012 - 03.2021
Cisco Unified Communications Architect
Datanamics, Inc.
03.2011 - 12.2012
Cisco Unified Communications Contact Center Consultant
Calence/Insight Enterprises
11.2006 - 03.2011
Realtor/Property Manager
Century 21 Metro Alliance
10.2005 - 11.2006
ASP.NET/C# Programmer/Analyst
Arizona Department of Corrections
06.2001 - 10.2005
Programmer (Internship)
Promac Semiconductor Products
11.2000 - 02.2001
Webmaster (volunteer role)
Chandler Christian Church
08.2000 - 08.2001
Programmer (Internship)
PCS HEALTH SYSTEMS
06.2000 - 08.2000
Bachelor of Science - Computer Information Systems
DeVry Institute of Technology
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