Terry Dickerson

Leader and Chief Transformation Advisor of cross-organizational transformation team for major account, spearheading the development and alignment of business capabilities and processes with technical transformation strategies for complex global infrastructure changes to reduce overall operational and technical debt by 45% within five years.

Strategic Planning

• Defined quantitative data analytics processes to influence digital transformation strategies and introduction of new business capabilities while reducing new tech-debt expenses by 20%.
• Managed forecast procurement requirements for new technologies, software, and services that align with digital transformation programs and customer goals.

Business Process Transformation

• Initiated business process management portfolio to map and align strategic goals, capabilities, and processes with technology requirements, resulting in $15 million hardware cost savings.
• Spearheaded vision and direction to capture automation capabilities for over 100 mission critical processes, paving the way for an annual $30 million OPEX savings.
• Transformed key processes to optimize operational and technical strategies for M&A and Divestiture activities resulting in an overall 25% reduction in onboarding and off-boarding costs.

Program and Thought Leadership

• Composed and presented executive briefs and presentations on industry digital transformation trends, enabling continuous strategic alignment to transformation program objectives.
• Coached and trained staff members on transformation strategies, capabilities alignment, process improvements, and delivery excellence, resulting in a 15% increase in CSAT scores in 12 months.

Collaborated with senior leaders to establish a formal program and project management structure for internal InfoSec and cloud-based SaaS ITSM and security services for federal, state, and international governments.

• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Redesigned a governance framework to evaluate and direct project requests to reduce project churn for eight project managers.
• Directed a team of over 40 resources for an internal security audit program across fifteen lines of business, resulting in completion three weeks ahead of schedule.

Coordinated the effort to transform and modernize the global IT architecture and business processes of a major client during a merger and acquisition period.

• Supervised a team of seven project managers and architects to define the strategies and roadmaps to implement a modernized global cyber security and IT infrastructure, resulting in savings of over 2000 man hours of effort.
• Guided the PMO functions, (communications, performance, risk monitoring) to oversee and manage the implementation of new business processes utilizing ITILv4 and COBIT governance and service value streams.
• Developed and maintained logistics workflows, procedures and reports.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.

Leader, program manager, and C-Level trusted advisor in the development and execution of business and digital transformation programs for Fortune 500 customers. Continuously monitored program performance, implementing enhancements, and refocusing strategies to solve business challenges and drive continuous improvements, business value, and increased revenue savings.

Digital Transformation Leadership

• Led and mentored cross-functional technical teams on the adoption of processes, working closely with organizational and technical leadership teams.
• Orchestrated end-to-end enterprise IT and Digital transformation program workstreams with over 60 employee and contractor resources, resulting in the achievement of 95% margin and performance targets.
• Advised customer executive leadership teams on strategic roadmaps for business and technology transformation programs by translating complex business challenges into actionable and executable components.

Organizational Leadership and Team Building

• Collaborated with cross-functional global teams to define go-to-market strategies and grow consulting practice area and core service offerings resulting in a consistent year over year pipeline between $75-$100 million.
• Headed technology consulting practice with the accountability of year over year profitability targets of 35-40% and revenue growth targets of 10-15% per year.
• Developed services delivery best practices and governance frameworks aligned with internal strategic initiatives to include deliverables, organizational processes, and resource alignment, yielding an average margin increase of 15% in revenue.

Program and Solution Delivery Leadership

• Built and led 6 digital and workforce transformation teams across broad technical and business disciplines.
• Championed a culture of transparency, collaboration, accountability, and compliance, while achieving above-target customer satisfaction scores of 98%.
• Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.

Recruited to build and optimize technology consulting services to clients in the oil and gas, medical, financial, K – 12, and higher education markets.

• Reported to CEO and controlled an organizational budget of $3M and project budgets of $20M.
• Created strategic direction, go-to-market strategies, implementation roadmaps, policies, and short and long-term objectives while achieving above budget targets by 20%.
• Developed IT governance program, strengthened service delivery teams, and formed business partnerships with service providers, resulting in over $1M in cost savings.
• Set budgets for engineering tasks, tailoring financial limitations to business goals and optimizing return on investment (ROI) for completed deliverables.
• Represented company within client industry organizations and at industry events.
• Grew existing client relationships through consistent communication and effective contact.
• Led proposal development efforts, presenting engineering opportunities to senior leadership for go-no-go decisions.
• Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
• Completed annual capital budgeting, invoice review and approval and weekly work schedules.

• Through advanced professional services organization, led the translation of business and technology transformation requirements into actionable strategies and operational requirements, developing complex enterprise solutions and processes to satisfy customer strategic needs
• Winner of Q42010 Extraordinary Global Services Award for engagement to save major LATAM service provider over $15 million during M&A architecture engagement
• Collaborated with Dell architects to develop a $50M+ data center strategic infrastructure for new managed services, including service offerings and operational process capabilities
• Introduced and steered the integration of modernized data center and IT infrastructure systems for a major transit organization in California, resulting in $5M in operational savings.