Terry Doss
Willis,VA
Summary
Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
DMV
Christiansburg , VA
2023.10 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Executive Housekeeping Manager
Warm Hearth Village
Blacksburg , VA
2016.08 - 2018.02
- Developed strategies to increase efficiency while reducing costs within the department.
- Advised management on best practices for maintaining a safe work environment.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Resolved conflicts between employees in a timely manner following company policies.
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Investigated customer complaints regarding cleanliness or service issues.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Performed weekly audits of employee time cards for accuracy and completeness.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Created schedules for staff to ensure adequate coverage at all times.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Monitored budget spending for the housekeeping department.
- Coordinated with vendors regarding maintenance contracts and service agreements.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Housekeeping Team Lead
Facilities Management-Virginia Tech
Blacksburg , VA
- Enforced safety regulations among all housekeeping personnel.
- Developed systems to maximize efficiency of daily operations.
- Addressed customer complaints in a professional manner, ensuring satisfaction with services provided.
- Monitored inventories of cleaning supplies ; ordered additional items as necessary.
- Implemented cost-saving measures while maintaining high quality standards of cleanliness.
- Adhered to all safety protocols while performing job tasks or working with hazardous materials.
- Performed general administrative duties such as filing reports or entering data into computer system.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with maintenance team on damages to repair.
Education
Some College (No Degree) - Business Management
New River Community College
Dublin, VASkills
- Courteous Demeanor
- Microsoft Excel
- Multi-Task Management
- Adaptive Team Player
- Data Collection
- Problem-Solving Abilities
- Active Listening
- Microsoft Outlook
- Paperwork Processing
Timeline
Customer Service Representative
DMV
2023.10 - Current
Executive Housekeeping Manager
Warm Hearth Village
2016.08 - 2018.02
Housekeeping Team Lead
Facilities Management-Virginia Tech
Some College (No Degree) - Business Management
New River Community College
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