Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Terry Dunn

Sr Restaurant Readiness Specialist
Marion,SC

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sr Restaurant Readiness Specialist

7-11
05.2021 - Current
  • Open new restaurant concepts inside 7-11
  • Rolled out new POS system for Restaurants all over country, including Training, Install and IT issues. 400 stores converted.
  • Set up restaurants with all the POP, Equipment start up, Work closely with construction to launch successful openings.
  • Interview and hire
  • Train Restaurant Leaders, Area Leaders, Market Leaders.
  • Oversee 8 to 10 stores in my market.
  • Provided there financial files for back office computer
  • Travel to past opening stores and do audits and visits for eco sure readiness.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

General Manager

Circle K Little Caesars
01.2021 - 05.2021
  • Open and close restaurant
  • Schedules
  • Inventory
  • Assisted in recruiting, hiring and training of team members.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.

General Manager (GM)

Bob Evans Restaurants
09.2018 - 12.2020
  • Certified Manager Trainer For Area.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Motivated staff to perform at peak efficiency and quality.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Service Professional

Olive Garden
04.2017 - 08.2018
  • Run Shifts
  • Liquor Inventory
  • Guest Service.

Server and Bartender

Applebees
09.2014 - 04.2017
  • Take care of Guests
  • Cash Management.

Front of House Manager

Perkins Restaurants & Bakery
06.2010 - 09.2014
  • Hard Working
  • Detail Oriented
  • Clean And Stock
  • Expo Food, Cash Management
  • Inventory
  • Work All Positions
  • Open/ Close Restaurant.

Assistant General Manager

Friendlys
08.2005 - 06.2010
  • Friendly's
  • Guest Service
  • Cash Management
  • Labor Control
  • Work All Categories
  • Inventory.

Education

High school diploma -

Wolcott High School
North Rose, NY

Skills

Supply Ordering and Management

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Certification

ServSafe, 04/01/19, 04/01/24

Personal Information

Willing To Relocate: Anywhere

Timeline

Sr Restaurant Readiness Specialist

7-11
05.2021 - Current

General Manager

Circle K Little Caesars
01.2021 - 05.2021

General Manager (GM)

Bob Evans Restaurants
09.2018 - 12.2020

Service Professional

Olive Garden
04.2017 - 08.2018

Server and Bartender

Applebees
09.2014 - 04.2017

Front of House Manager

Perkins Restaurants & Bakery
06.2010 - 09.2014

Assistant General Manager

Friendlys
08.2005 - 06.2010

High school diploma -

Wolcott High School

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Terry DunnSr Restaurant Readiness Specialist