Terry Dunn
Sr Restaurant Readiness Specialist
Marion,SC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr Restaurant Readiness Specialist
7-11
05.2021 - Current
- Open new restaurant concepts inside 7-11
- Rolled out new POS system for Restaurants all over country, including Training, Install and IT issues. 400 stores converted.
- Set up restaurants with all the POP, Equipment start up, Work closely with construction to launch successful openings.
- Interview and hire
- Train Restaurant Leaders, Area Leaders, Market Leaders.
- Oversee 8 to 10 stores in my market.
- Provided there financial files for back office computer
- Travel to past opening stores and do audits and visits for eco sure readiness.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
General Manager
Circle K Little Caesars
Gainesville, FL
01.2021 - 05.2021
- Open and close restaurant
- Schedules
- Inventory
- Assisted in recruiting, hiring and training of team members.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
General Manager (GM)
Bob Evans Restaurants
09.2018 - 12.2020
- Certified Manager Trainer For Area.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Motivated staff to perform at peak efficiency and quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Service Professional
Olive Garden
04.2017 - 08.2018
- Run Shifts
- Liquor Inventory
- Guest Service.
Server and Bartender
Applebees
09.2014 - 04.2017
- Take care of Guests
- Cash Management.
Front of House Manager
Perkins Restaurants & Bakery
06.2010 - 09.2014
- Hard Working
- Detail Oriented
- Clean And Stock
- Expo Food, Cash Management
- Inventory
- Work All Positions
- Open/ Close Restaurant.
Assistant General Manager
Friendlys
08.2005 - 06.2010
- Friendly's
- Guest Service
- Cash Management
- Labor Control
- Work All Categories
- Inventory.
Education
High school diploma -
Wolcott High School
North Rose, NYSkills
Supply Ordering and Management
Labor Management
Point of Sale (POS) system operation
Active Listening
Adaptability
Team Collaboration
Problem-solving aptitude
Customer-Oriented
Reliable and Responsible
Adaptability and Flexibility
Coaching and Mentoring
Inventory control and record keeping
Certification
ServSafe, 04/01/19, 04/01/24
Personal Information
Willing To Relocate: Anywhere
Timeline
Sr Restaurant Readiness Specialist
7-11
05.2021 - Current
General Manager
Circle K Little Caesars
01.2021 - 05.2021
General Manager (GM)
Bob Evans Restaurants
09.2018 - 12.2020
Service Professional
Olive Garden
04.2017 - 08.2018
Server and Bartender
Applebees
09.2014 - 04.2017
Front of House Manager
Perkins Restaurants & Bakery
06.2010 - 09.2014
Assistant General Manager
Friendlys
08.2005 - 06.2010
High school diploma -
Wolcott High School