Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Assessments
Personal Information
Timeline
Manager

Terry Dupre

Mandeville,LA

Summary

To utilize my skill sets including but not limited to such business development, project coordination, management and customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager

Mandeville Self Storage
06.2022 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved safety procedures to create safe working conditions for workers.

Automotive Service Advisor/ Parts Counterperson

Honda of Slidell
02.2020 - 01.2022
  • Provide a positive customer experience in the service lane
  • As the first point of contact with customers and explaining products and services offered as well as verification of parts required for repairs and with customers providing excellent customer service

Operation Manager & On Site Manager

Cinderella Cleaning, LLC
01.2019 - 12.2020
  • Post Construction Commercial & Residential Cleaning
  • Scheduling, time sheet approval and on-site Quality Control
  • Ensure Certificate Of Insurance for each job and email to contracts administration
  • Monitor Accounts Receivable and verify Purchase Orders
  • Complete Bid packages and Create job files in QuickBooks
  • Job Take Off-Print Plans (each floor, exterior elevation, window, floor and door schedule)
  • Fill out sub-contractor agreements
  • Attend Disabled Business Entity job meetings weekly
  • Maintain Company Social Media such as Facebook and LinkedIn
  • Manhour tracking for billable time to ensure profitability

Partner

Maria Carol Chandlery
01.2011 - 12.2013
  • Responsible for manufacturing and wholesale marketing of home fragrance goods
  • Identifying requirements for manufacturing inventory items
  • Marketing and selling of wholesale inventory to local vendors
  • Maintained inventory of raw and completed products and financial record keeping in QuickBooks

Education

High school or equivalent -

Skills

  • Microsoft Office Suite
  • QuickBooks & QuickBooks Online
  • Accounts Receivables
  • Accounts Payable
  • Create purchase orders and invoices
  • Outside sales
  • Inside sales
  • Customer Operations
  • CRA
  • Osha
  • QuickBooks online
  • Scheduling
  • Clean
  • Excel
  • Microsoft Word
  • Accounts Receivable
  • Account Management
  • Customer Service
  • Janitorial
  • Clean Room
  • Business Development
  • CRM Software
  • Customer Relations
  • Customer Satisfaction
  • Building Relationships
  • Complaint Handling
  • Service Advising
  • Organization
  • Follow-up skills
  • Parts Ordering

Certification

  • Driver's license, 08/01/20 to 08/31/21
  • Emergency Response Training, 08/01/20 to 08/31/21
  • Hazard Communication Awareness, 08/01/20 to 08/31/21

Accomplishments

  • Developed handcrafted candle business in all aspects
  • Increased market share of Deepwater projects both internationally and in Gulf of Mexico
  • Marketed and developed commercial opportunities for the Cross-Mar 14 offshore construction barge
  • Increase market share for Rental Equipment within the Cross Group, Inc.
  • Award of Conoco Magnolia installation job
  • Award of the Kerr-McGee Gunnison topside fabrication
  • High Sales Awards in cellular industry

Assessments

  • Sales: Influence & Negotiation, 01/01/20, Highly Proficient
  • Supervisory Skills: Directing Others, 01/01/20, Expert
  • Management & Leadership Skills: Planning & Execution, 01/01/20, Highly Proficient
  • Sales Skills: Influence & Negotiation, 05/01/19, Highly Proficient
  • Logic & Critical Thinking, 05/01/19, Expert
  • Reliability, 05/01/19, Proficient
  • Sales Skills: Influence & Negotiation, 05/01/19, Expert
  • Creating Presentations with Microsoft PowerPoint, 01/01/20, Proficient
  • Basic Maintenance and Repair, 01/01/20, Highly Proficient
  • Mechanical Skills: Monitoring, 01/01/20, Proficient

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Manager

Mandeville Self Storage
06.2022 - 05.2024

Automotive Service Advisor/ Parts Counterperson

Honda of Slidell
02.2020 - 01.2022

Operation Manager & On Site Manager

Cinderella Cleaning, LLC
01.2019 - 12.2020

Partner

Maria Carol Chandlery
01.2011 - 12.2013

High school or equivalent -

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