Terry Encinas

From 2006 to Present

from 2006 to 2020 I was a warehouse driver

I picked up goods and materials, verify loads for accuracy, and deliver them as instructed. Load and unload freight trucks. Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times. Complete and verify paperwork for accuracy. which also included warehouse work-shipping and receiving, forklift experience, and over 15 years flat bed experience.

• Loaded and unloaded trucks with product in a safe and timely manner.
• Maintained accurate inventory of products stored in warehouse.
• Operated forklift to transport materials between loading, unloading, processing and storage areas.
• Checked quality of incoming product against purchase orders for correctness, quantity and condition prior to stocking shelves.
• Retrieved orders from shelves using order picker or reach truck.
• Organized products in an orderly fashion ensuring accuracy of inventory counts.
• Adhered strictly to safety regulations when operating machinery in order to prevent accidents or injuries.
• Collaborated with co-workers to complete projects efficiently while adhering to company policies and procedures.

From 2020 to Present

I was promoted to Inside sales where I was able to use my experience to effectively solicits orders and promotes product upgrades to current customers.

Provides advice to customers on proper materials, their usage and techniques to promote the best use of products

• Processed payments from customers via credit card or online banking platforms.
• Managed customer accounts by tracking order status and resolving any issues that arose.
• Coordinated shipping schedules with logistics team members.
• Performed data entry tasks into company databases accurately and efficiently.
• Updated inventory records with purchase orders, invoices, and other transactions.
• Analyzed competitor pricing models and adjusted accordingly.
• Prepared quotes for customers based on their needs and budget requirements.
• Received and responded to customer inquiries in a timely manner.
• Worked in conjunction with outside sales representative to maintain and grow product sales.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Negotiated prices, terms of sale and service agreement to close transactions.
• Leveraged computer system to input customer orders and pricing information.