Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

TERRY ENCINAS

Tucson,AZ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

19
19
years of professional experience

Work History

Inside Sales Representative-DriverWarehouse

Dana Kepner Company
02.2006 - Current
  • From 2006 to Present
  • From 2006 to 2020 I was a warehouse driver
  • I picked up goods and materials, verify loads for accuracy, and deliver them as instructed. Load and unload freight trucks. Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times. Complete and verify paperwork for accuracy. which also included warehouse work-shipping and receiving, forklift experience, and over 15 years flat bed experience.
  • Loaded and unloaded trucks with product in a safe and timely manner.
  • Maintained accurate inventory of products stored in warehouse.
  • Operated forklift to transport materials between loading, unloading, processing and storage areas.
  • Checked quality of incoming product against purchase orders for correctness, quantity and condition prior to stocking shelves.
  • Retrieved orders from shelves using order picker or reach truck.
  • Organized products in an orderly fashion ensuring accuracy of inventory counts.
  • Adhered strictly to safety regulations when operating machinery in order to prevent accidents or injuries.
  • Collaborated with co-workers to complete projects efficiently while adhering to company policies and procedures.
  • From 2020 to Present
  • I was promoted to Inside sales where I was able to use my experience to effectively solicits orders and promotes product upgrades to current customers.
  • Provides advice to customers on proper materials, their usage and techniques to promote the best use of products
  • Processed payments from customers via credit card or online banking platforms.
  • Managed customer accounts by tracking order status and resolving any issues that arose.
  • Coordinated shipping schedules with logistics team members.
  • Performed data entry tasks into company databases accurately and efficiently.
  • Updated inventory records with purchase orders, invoices, and other transactions.
  • Analyzed competitor pricing models and adjusted accordingly.
  • Prepared quotes for customers based on their needs and budget requirements.
  • Received and responded to customer inquiries in a timely manner.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Leveraged computer system to input customer orders and pricing information.

Senior Customer Service Representative

Ferguson
08.2024 - 05.2025
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

GED - undefined

El Rio
Tucson
04.2005

Skills

  • Attention to DetailEmail and Phone Etiquette
  • Telephone salesExcellent time management
  • Customer ServiceOrganized and Efficient
  • Exceptional customer serviceFLUENT IN spanish
  • Organized and meticulousData Entry
  • Payment ProcessingProcessing payments
  • DrivenAdaptability and Flexibility
  • Documentation And ReportingCash Handling

Languages

Spanish
Limited Working

Timeline

Senior Customer Service Representative

Ferguson
08.2024 - 05.2025

Inside Sales Representative-DriverWarehouse

Dana Kepner Company
02.2006 - Current

GED - undefined

El Rio

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