Terry Epps
Greensboro,NC
Summary
Patient Representative Coordinator with over 16 years of experience in healthcare administration, specializing in patient care coordination, billing, and referral management. Demonstrates exceptional proficiency in front desk operations, including managing check-ins and check-outs, scheduling appointments, and maintaining accurate patient records using Epic. Skilled in Microsoft Office Software, handling cash transactions, and responding to professional emails, showcasing a comprehensive skill set vital for efficient clinic operations and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Patient Representative
Diagnostic Radiology Imaging
06.2023 - Current
- Efficiently manage patient check-in and check-out processes, ensuring smooth clinic operations.
- Provide supportive assistance to colleagues during peak hours to maintain optimal service levels.
- Handle incoming calls professionally, scheduling appointments and addressing queries.
- Act as a referral coordinator, linking patients with relevant specialists outside our office.
- Maintain accurate and up-to-date patient records using Epic, demonstrating attention to detail and data management skills.
- Streamlined patient flow, reducing wait times and enhancing clinic efficiency.
- Implemented a digital filing system, enhancing record accuracy and retrieval speed.
Unit Secretary
Bethany Medical Center
11.2022 - 01.2023
- Check patients out and also assist the check in person if she gets really busy.
- Answer calls and make appointments.
- Referral coordinator for patients that need to see other specialists outside of our office.
- Records on Epic etc.
- Managed incoming calls and directed to appropriate department.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Medical Records Specialist
CIOX Health
10.2022 - 12.2022
- Medical records specialist sending out records at patients request.
- Also sending out records to physicians, hospitals, lawyers, insurance companies.
- Check to see why records were not sent out at patients request and reach out to appropriate persons so patients can receive the requests etc.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
Front Office Receptionist
Carolina Kidney Associates
04.2022 - 09.2022
- Managed front office operations at a busy healthcare facility, ensuring smooth patient flow.
- Verified patient insurance details, maintaining accurate records for seamless service delivery.
- Answered phone inquiries with professionalism, providing timely information to patients.
- Collected and posted payments, enhancing financial efficiency.
- Inputted patient demographics and lab results, contributing to comprehensive patient profiles.
Home Care Aide
Griswold Home Care
03.2019 - 04.2022
- Delivered personalized home care to clients, adapting to their unique needs.
- Skillfully prepared meals, ensuring nutritional requirements were met.
- Provided assistance with personal hygiene, promoting dignity and comfort.
- Proactively identified and resolved potential issues, enhancing client satisfaction.
- Made significant contributions to client well-being, improving their quality of life.
Front Office Receptionist
Advance Personnel Carolina Pediatric
08.2021 - 01.2022
- Check patients in and out.
- Answer phones and make appointments.
- Records and demographics.
- Insurance verification and collect payment and post payments.
- Temp employment.
Front Desk Receptionist
Dekalb Medical Center
07.2017 - 07.2018
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and check patients in and out.
- Answered office phone and emails to schedule appointments, forward information and complete daily tasks for the day.
- Proficient in Microsoft Office Software (Word, Excel, Outlook).
- Collect payments and post payments for the day etc.
Front Desk Receptionist
Ms Center of Atlanta
03.2015 - 07.2017
- Office duties include answering multi-line phones, invoicing, order entry, sales tickets, collect and process payments, data entry for retail/wholesale products, record keeping, booking appointments, responding to professional emails, and collection of accounts receivables.
- Check patients in and out.
- Answer phones and make appointments.
- Billing and referrals. Insurance verification and records.
- Collect payments from patients.
- Generate encounter forms for the next day.
- Correspond back and forth with physicians and other employees within the office to take care of patients' wants and needs.
Registrar
Abington Memorial Hospital
01.2001 - 11.2014
- Check patients in and out.
- Insurance verifications, records, phones and making appointments.
- Outpatient billing and input patients labs.
- Taking patients vitals and weight when short staffed and setting patients in rooms for physicians.
- Signing patients for hospital insurance so they can see our physicians and other clinics within the hospital.
- Collecting and posting payments etc.
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Education
High school diploma -
Walnut Grove Academy
Philadelphia, PA05.1988
Skills
- Epic System
- Multi-line Phone Systems
- Medical Records
- Insurance Verification
- Order Entry
- Patient home Care
- HIPAA
- Patient scheduling management
- Medical Outpatient Billing
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Patient Representative
Diagnostic Radiology Imaging
06.2023 - Current
Unit Secretary
Bethany Medical Center
11.2022 - 01.2023
Medical Records Specialist
CIOX Health
10.2022 - 12.2022
Front Office Receptionist
Carolina Kidney Associates
04.2022 - 09.2022
Front Office Receptionist
Advance Personnel Carolina Pediatric
08.2021 - 01.2022
Home Care Aide
Griswold Home Care
03.2019 - 04.2022
Front Desk Receptionist
Dekalb Medical Center
07.2017 - 07.2018
Front Desk Receptionist
Ms Center of Atlanta
03.2015 - 07.2017
Registrar
Abington Memorial Hospital
01.2001 - 11.2014
High school diploma -
Walnut Grove Academy
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