Terry Espirito
Visalia,CA
Summary
Responsible Customer Service brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Delivery
US Post Office
09.1998 - Current
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Filled out load paperwork and DOT-mandated log books.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept accurate log of daily deliveries and pick-ups.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Protected people and equipment from hazardous materials by using correct procedures.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Tested drive trucks after service technicians completed repairs.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
Education
Nursing And Business
College of Sequoia
Visalia, CA2023
Skills
- Financial Transactions
- Outreach Activities
- Standard Operating Procedures Understanding
- Customer Needs Assessments
- Performance Feedback
- Effective Listening and Communication
- Customer Inquiries
- Customer Accounts Management
- Accounts Payable and Accounts Receivable
- Customer Satisfaction
- Human Resources Department Processes
- Order Picking and Processing
- Service Delivery
- Maintenance Requirements
- Customer Relationships
- Global Positioning Systems (GPS)
- Standard Transmission
- Packing Slips
- Delivery Verification
- Accident Reports
- Valid Vehicle Insurance and Registration
- Secure Loads
- Basic Math Skills
- Plan Routes
- Loss Prevention Goals Monitoring
- Staff Support
- Insurance Requirements
- Wrapping and Boxing
- Drive Vehicles
- Signature Verification
- Order Adjustments
- Contactless Deliveries
- Confidential Records Management
- Strong Working Relationships
- Product and Service Sales
- Two-Way Radio Operation
- Defensive Strategies
- Traffic Laws and Regulations
- Delivery and Shipment Records
- Customer Support
- Stocking and Replenishing
- Credit Card Transaction Processing
- Serve Customers
- Residential Delivery Etiquette
- Work Order Management
- Store Opening
- Program Promotion
- Technical Support
- Marketing Activities
- Refund Processing
- Vehicle Safety and Maintenance
- Load Safety
- Product Distribution
- Sell Products
- Sales and Promotions
- Dependability and Honesty
- Communication and Interpersonal Skills
- Efficiency and Time Management
- Safe Driving Practices
- Fluent in English
- Safety
Timeline
Customer Service Delivery
US Post Office
09.1998 - Current
Nursing And Business
College of Sequoia
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