Terry L. Keith
Kadlec Medical Center
Richland,WA
1
Certification
29
years of professional experience
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making a reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Work History
Cardiac Cath Lab Scheduler/Electrophysiology/Interventional Radiology, Central Supply Distribution Tech for Cath Lab
9 Years 2 Months- Managed incoming correspondence and distributed the information appropriately.
- Received and documented incoming orders for surgery, coordinating with field personnel, reps, and vendors as needed for each case.
- Responsible for performing complex administrative duties in support of doctors, and administrative staff.
- Completed filing processes to organize documents systematically in designated locations.
- Performed complex administrative duties to support doctors and administrative staff.
- Supported staff by answering phones, routing calls, and facilitating new patient care processes.
- Filing in an orderly and efficient manner.
- Conducted data entry tasks to maintain accurate records in the database.
- Conducted inventory for Cath lab. Ordered all supplies used for procedures.
- Post log for previous day patients.
Customer Service -Administrative Assistant
1 Year 9 Months- Managed incoming correspondence and documented the information appropriately.
- Processed incoming orders for equipment and coordinated with field personnel to ensure order fulfillment.
- Effectively communicate with referral sources on an ongoing basis. Maintain and update vendor files.
- Managed the filing of billing and clinical information.
- Responsible for filing of billing and clinical information.
- Responsible for incoming correspondence. Distribute and document the information appropriately.
- Addressed and resolved patient calls regarding billing inquiries, enhancing patient satisfaction and clarity.
- Data entry.
- Performed data entry to accurately input information into the system.
Front Office Staff - Exam Coordinator/Imaging Scheduler
8 Years 9 Months- Performed complex administrative duties in support of doctors and administrative staff.
- Assisted staff with phone inquiries, routing calls, and facilitating new patient care processes.
- Scheduled and coordinated patient appointments for mammography, CT, MRI, US, and Dexa scans to optimize patient flow.
- Executed data entry tasks accurately to maintain up-to-date patient records.
Administrative Assistant II/Surgery Scheduler
6 Months- Performed complex administrative duties in support of doctors and administrative staff.
- Assisted staff by answering phones, routing calls, and managing mail, enhancing communication for new patient care.
- Scheduled and coordinated patient appointments and surgeries for cancer treatments, optimizing patient flow and care delivery.
- Support staff in answering phones, routing calls, opening/routing mail, and establishing new patient care.
Front Office Staff - Exam Coordinator/Secretary
4 Years 11 Months- Supported staff by answering phones, routing calls, opening and routing mail, and establishing new patients while upgrading existing patient information.
- Scheduled and coordinated patient appointments for chemotherapy and hematology treatments while arranging imaging and surgeries.
- Maintained patient satisfaction and identified new methods to improve customer satisfaction.
Financial Aid Assistant I
1 Year- Collaborated with 8-person staff to provide financial aid information and assist students with FAFSA completion.
- Managed high volume of student calls, ensuring timely assistance and resolution of inquiries.
- Compiled monthly inventory reports and coordinated ordering process to maintain adequate supplies.
Secretary to the Dean - Teacher Tech Center
7 Months- Collaborated with training instructors to design and launch New Teacher Tech Center classes program, enhancing support for new educators.
- Assisted training manager in developing, copying and assembling manuals to use in classroom.
- Supported training manager in creating, organizing, and distributing classroom manuals to facilitate instructor preparation.
- Answered phones and scheduled teacher development courses.
- Maintained detailed records of tuition payments for classes and ensured timely daily deposits.
Education
Bachelor of Health Care Administration - Health Care Administration
Graduate
Bachelor of Health Care Administration - Health Care Administration
Bachelor of Health Care Administration - Health Care Administration
Business/Information Office Technology - Business office Technology
Skills
Patient scheduling coordination
Regulatory compliance management
Inventory management
Department report development
Staff training development
Data entry
Computer skills
Attention to detail
Strong work ethic
Critical thinking
Customer service
Schedule coordination
Problem-solving
Telephone etiquette
Microsoft Office Suite
Administrative support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 50 in the development of 5S Project.
Affiliations
NHLS The National Society of Leadership and Success (Honor society)
PHI THETA Kappa- Honor Society
Certification
- Business Technology, received from Albany Technical Institute - Graduated with Honors 1998
Timeline
Cardiac Cath Lab Scheduler/Electrophysiology/Interventional Radiology, Central Supply Distribution Tech for Cath Lab
Kadlec Medical Center
08.2017 - CurrentRead More
Customer Service -Administrative Assistant
Recovery DME
09.2015 - 06.2017Read More
Front Office Staff - Exam Coordinator/Imaging Scheduler
Grossmont Imaging and Breast Center
06.2006 - 03.2015Read More
Administrative Assistant II/Surgery Scheduler
UCSD Moore’s Cancer Center
11.2005 - 05.2006Read More
Front Office Staff - Exam Coordinator/Secretary
Redwood Regional Oncology Group
12.2000 - 11.2005Read More
Financial Aid Assistant I
Columbus State University
08.1999 - 08.2000Read More
Secretary to the Dean - Teacher Tech Center
Albany State University
03.1998 - 10.1998Read More
Albany Technical Institute
Business/Information Office Technology from Business office Technology
Read More
Ashford University
Bachelor of Health Care Administration from Health Care Administration
Read More
BYU-Idaho-Pathways
Bachelor of Health Care Administration from Health Care Administration
Read More
Purdue Global University
Bachelor of Health Care Administration from Health Care Administration
Read More
NSLS National Society of Leadership and Success
I love all things music. I enjoy spending time with my family but I also love starting and completing a project. It brings a certain level of satisfaction to know you gave something your all and went all the way to completion and it turned out great.