Terry Fellers
Joliet, IL,il
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Office Manger
Kevin Szabo Jr Plumbing
Midlothian, IL
02.2019 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
Plumber Foreman
Kevin Szabo Jr Plumbing
Midlothian, IL
03.2001 - 02.2019
- Inspected plumbing systems to identify the cause of problems and determined necessary repairs.
- Provided support to laborers by demonstrating techniques for proper pipe cutting, threading, soldering and brazing.
- Maintained records of work performed including parts used, labor hours, materials cost and other related information.
- Assisted in developing plans for new installations or modifications to existing systems.
- Managed inventory levels of supplies needed to complete projects on time.
- Conducted regular safety meetings with crew members to ensure that all safety protocols are being followed.
- Instructed workers in proper operation techniques as well as safety practices when working with hazardous chemicals or materials.
- Ordered necessary parts from suppliers as needed for jobsites.
- Ensured compliance with local building codes during installation process.
- Scheduled maintenance services for clients on a regular basis.
- Resolved customer complaints regarding plumbing services provided.
- Coordinated emergency repairs when required due to unexpected issues arising during projects.
- Trained new employees on proper installation methods for various types of piping systems.
- Created estimates for proposed plumbing projects based on customer requirements.
- Prepared documentation detailing scope-of-work, material costs, labor costs and other related expenses prior to beginning any job.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Tested piping systems with water and air pressure to maintain balance and accuracy.
- Completed walk-throughs of completed systems to verify code adherence.
- Assisted with troubleshooting and used alternative methods in emergency situations.
- Prepared project bids and gathered parts, labor and equipment needed for projects.
- Used power tools to create assemblies and sub-assemblies.
- Cut and fit pipes to established measurements.
- Located and repaired leaks in water supply lines.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated duties to employees based on skillset.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Project Manager
Insginia
Elk Grove Village, IL
04.1995 - 11.2000
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Created and implemented processes to ensure successful completion of projects.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Conducted periodic inspections of job sites for quality and progress.
- Prepared cost estimates for projects of varying sizes.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Drafted project construction schedule and updated as job progressed.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Identified project needs by reviewing project objectives and schedules.
- Submitted budget estimates, progress reports and cost tracking reports.
- Conferred with project personnel to identify and resolve problems.
Education
High School Diploma -
Lincoln Way
New Lenox, IL05-1973
Skills
- Team Supervision
- Scheduling Coordination
- Scheduling
- Technical Support
- Proposal Writing
- Staff Management
- Vendor engagement
- Customer Service
- Employee Training
- Employee Supervision
Timeline
Office Manger
Kevin Szabo Jr Plumbing
02.2019 - Current
Plumber Foreman
Kevin Szabo Jr Plumbing
03.2001 - 02.2019
Project Manager
Insginia
04.1995 - 11.2000
High School Diploma -
Lincoln Way
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