Summary
Overview
Work History
Education
References
Awards
Ability Summary
Certification
Timeline
Generic
TERRY FENT

TERRY FENT

PENSACOLA,FL

Summary

Experienced Parts Lead specializing in inventory management and procurement. Skilled in coordinating teams, managing parts inventories, and ensuring timely order fulfillment. Enhanced operational efficiency through streamlined procedures and innovative solutions. Achieved significant improvements in supply chain performance in previous roles.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Parts Lead

Sandy Sansing CDJR of Foley
Foley, AL
11.2021 - 07.2025
  • Supervised parts department operations, ensuring inventory accuracy and efficiency.
  • Coordinated with service technicians for timely availability of automotive parts.
  • Managed vendor relationships to source high-quality components at competitive prices.
  • Trained and mentored junior staff on best practices in parts management.
  • Implemented efficient storage solutions, optimizing parts accessibility within the warehouse.
  • Conducted regular audits to ensure compliance with company standards and safety regulations.
  • Resolved discrepancies between physical inventory counts and computer records through weekly cycle counts.
  • Provided technical support to mechanics, enhancing installation processes for new components.

Parts Advisor

HILL KELLY DODGE
PENSACOLA, FL
09.2020 - 08.2021
  • Answered phone calls regarding parts orders and inquiries to enhance customer service.
  • Processed incoming parts orders, ensuring timely fulfillment for service department needs.
  • Maintained accurate inventory records using dealership management system software.
  • Assisted customers in selecting appropriate parts and accessories for vehicles.
  • Collaborated with technicians to identify and source specialized automotive components.
  • Advised customers on warranty coverage and product specifications to inform decisions.
  • Tracked inventory levels, performing cycle counts to ensure availability of necessary items.
  • Communicated effectively with suppliers to expedite backordered parts deliveries.

Parts Manager

Gulf Chrysler Dodge
Foley, AL
02.2016 - 07.2017
  • Supervised daily operations of parts department, managing up to four employees and $300,000 in inventory.
  • Maintained records of all orders placed, received, and shipped.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Developed and maintained positive working relationships with vendors.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Resolved customer inquiries related to part availability or quality issues.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Coordinated delivery schedules for incoming orders.
  • Provided technical advice on the selection of replacement parts.
  • Ensured accuracy in order processing and invoicing procedures.
  • Investigated discrepancies between physical inventories and records.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Collaborated with other departments to ensure timely deliveries.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Inspected returned parts for damage before restocking shelves.
  • Trained new staff members on proper parts handling techniques.
  • Received, examined and reshelved returned parts.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Implemented improvements to streamline the ordering process.
  • Managed employee schedules and daily assignments.
  • Reviewed purchase requisitions to verify accuracy of requested items.
  • Assisted in developing a system for tracking special orders.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Generated weekly sales reports detailing product demand patterns.
  • Updated databases with information about new products or services.
  • Performed regular maintenance checks on storage facilities.
  • Analyzed parts performance data to identify trends and make informed purchasing decisions.
  • Established pricing strategies to remain competitive while ensuring profitability.
  • Managed procurement processes, negotiating with suppliers to secure best prices.
  • Developed and implemented parts department policies and procedures to improve efficiency.
  • Implemented inventory control systems to track parts usage and reduce waste.
  • Collaborated with the sales team to support marketing and promotional activities.
  • Ensured compliance with industry regulations and standards in parts management operations.
  • Led a team of parts department employees, providing training and performance evaluations.
  • Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
  • Delegated work to staff, setting priorities and goals.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Eliminated project lags by organizing work-in-progress and delegating tasks.

Parts Advisor

Chris Myers Dodge
Daphne, AL
02.2013 - 02.2016
  • Assisted customers in selecting appropriate parts for vehicles and accessories.
  • Maintained accurate inventory records using dealership management system software.
  • Processed incoming parts orders and ensured timely fulfillment for service department.
  • Collaborated with technicians to identify and source specialized automotive components.
  • Advised customers on warranty coverage and product specifications for parts.
  • Organized parts storage area to enhance efficiency in locating items quickly.
  • Communicated effectively with suppliers to expedite backordered parts deliveries.
  • Maintained accurate records of all parts orders, returns, and exchanges.
  • Analyzed customer requirements and identified appropriate solutions to meet their needs.
  • Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
  • Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
  • Assisted in the receiving and stocking of incoming parts shipments.
  • Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
  • Inspected returned parts to determine if they were eligible for exchange or refund.
  • Maintained accurate records of all sales transactions for inventory control purposes.
  • Attended training seminars covering new products and services offered by suppliers.
  • Communicated effectively with vendors regarding special orders, returns, and discounts.
  • Monitored backorders and expedited delivery when possible.
  • Advised customers on proper maintenance procedures related to vehicle components.
  • Developed relationships with suppliers to secure competitive pricing on parts orders.
  • Researched part numbers for requested parts using catalogs and other resources.
  • Performed cycle counts of inventory items as needed.
  • Created invoices for each sale transaction.
  • Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
  • Processed payments from customers for purchased parts.
  • Assisted technicians in locating hard-to-find parts during repair jobs.
  • Provided exceptional customer service to customers by answering questions and addressing concerns.
  • Retrieved parts from shelves and bins according to order requests.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Opened crates to replenish stocked items in proper aisles.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Communicated product expertise and department process improvements to meet organizational goals.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Operated point of sales and parts lookup computer systems.
  • Received, examined and reshelved returned parts.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Cross-sold additional products and services to purchasing customers.
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Used POS systems to receive payment or obtain credit authorization.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Patrolman

Summerdale Police Department
Summerdale, AL
03.2011 - 02.2013
  • In addition to patrolman I served as an investigator as well. I was responsible for the enforcement of state and local laws, the investigation of misdemeanor and felony crimes and public relations through community policing. I also assisted in the training of the reserve officer division of the department.
  • Patrolled assigned areas to ensure public safety and deter criminal activity.
  • Responded to emergency calls and provided assistance to citizens in distress.
  • Conducted traffic stops and issued citations for violations of local laws.
  • Collaborated with community members to build trust and improve neighborhood relations.
  • Prepared detailed reports on incidents, arrests, and investigations for record-keeping.
  • Participated in training sessions to enhance skills in conflict resolution and crisis management.
  • Engaged in community outreach programs to promote awareness of safety initiatives.
  • Operated police vehicles safely while enforcing laws and responding to incidents.
  • Responded to emergency calls and provided assistance as needed.
  • Patrolled neighborhoods on foot or in a patrol car while observing all activities.
  • Developed contacts within the community to gain intelligence information.
  • Educated the public through presentations at schools or community centers.
  • Performed searches of buildings, vehicles and individuals when warranted by law.
  • Verified alarm activations by conducting thorough building checks.
  • Interacted with citizens, providing information regarding laws and regulations.
  • Displayed professional conduct both on duty and off duty in public settings.
  • Prepared detailed reports documenting incidents, arrests and investigations.
  • Adhered to departmental policies and procedures while performing duties.
  • Attended training sessions to stay informed about new laws or policies.
  • Enforced local ordinances related to curfew, noise control or loitering.
  • Processed suspects at the station including booking, fingerprinting and photographing.
  • Investigated complaints, conducted interrogations and collected evidence.
  • Transported prisoners between jails, courts or other locations as needed.
  • Assisted other officers in apprehending suspects when necessary.
  • Boosted community safety, performed motor vehicle accident investigations and conducted field sobriety tests at DUI checkpoints.
  • Coordinated with legal personnel to prepare cases for prosecution.
  • Monitored public events to ensure safety and compliance with local regulations.
  • Responded promptly to calls for service, assessing situations and taking appropriate action.
  • Maintained safe and secure environments for court proceedings.
  • Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
  • Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Compiled detailed reports on daily activities, incidents, and investigations.
  • Operated law enforcement equipment and vehicles effectively during patrols and responses.
  • Collaborated with other law enforcement agencies on joint operations and investigations.
  • Testified in court regarding arrests and investigations, presenting evidence clearly.
  • Utilized law enforcement databases to gather information on suspects and criminal activities.
  • Investigated suspicious activities and persons, documenting findings accurately.
  • Developed and maintained positive relationships with local businesses and stakeholders to enhance community policing efforts.
  • Facilitated traffic flow during peak hours and provided assistance at accident scenes.

Education

High School Diploma - General High School Curriculum

Robertsdale High School
Robertsdale, AL

References

  • Jay Tiniacos, Service/Parts Director Sandy Sansing CDJR of Foley, PH#850-292-7725
  • Josh Blackwell, Parts Advisor Sandy Sansing CDJR of Foley, PH# 338-541-3285
  • Jeff Neal, Technician Sandy Sansing CDJR of Foley, PH# 251-504-4739
  • Matt Howell, Service Advisor Sandy Sansing CDJR of Foley, PH# 251-504-7127
  • Andrew Frost, Shop Foreman Sandy Sansing CDJR of Foley, PH# 251-504-8090

Awards

Certified FCA parts Manager, Certified FCA parts advisor, Achieved the rank of corporal at Foley Police Department after serving as a Patrolman, Field Training Officer and Detective.

Ability Summary

Ever since leaving the law enforcement field I have been in the automotive industry at local dealerships. At these dealerships I have furthered my automotive knowledge as well as my customer relation skills eventually earning my way into a position where I managed a Dodge dealership parts department. While serving as the parts department manager I showed profit increases every year which was above the expected goal set by my employer. During this time I had to solve staffing issues which included disciplinary action. All of this was completed with no management training from Dodge or other sources. I excelled in customer relations and product movement.  Strong qualities I believe are attention to detail, problem solving and customer relations.

Certification

  • Certified Chrysler parts manager for over 6 years
  • Jeep and Ram Expert certified through FCA
  • Fork Lift Operator, Sandy Sansing CDJR of Foley

Timeline

Parts Lead

Sandy Sansing CDJR of Foley
11.2021 - 07.2025

Parts Advisor

HILL KELLY DODGE
09.2020 - 08.2021

Parts Manager

Gulf Chrysler Dodge
02.2016 - 07.2017

Parts Advisor

Chris Myers Dodge
02.2013 - 02.2016

Patrolman

Summerdale Police Department
03.2011 - 02.2013

High School Diploma - General High School Curriculum

Robertsdale High School

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