Summary
Overview
Work History
Education
Skills
Timeline
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Terry Fiala

De Pere,WI

Summary

For the majority of adult life I have amassed valuable work- experience in a variety of fields and now I hope to expand even further and learn new things along the way. I believe, based on all that I have accomplished and learned to date, I could be an asset to any company willing to consider me for employment.

Overview

28
28
years of professional experience

Work History

Human Resources Generalist and Trainer

Improved Living Services, LLC.
10.2010 - Current
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision-making.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Served as the designated liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check process for new hires.
  • Enabled transition of 50+ employees from paper time sheets to electronic, eliminating manual time entry.

Lead Casemanager

Improved Living Services, LLC.
12.1998 - 09.2002
  • Evaluated program effectiveness using data-driven analysis techniques, resulting in continuous improvement efforts.
  • Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
  • Reduced case resolution time by streamlining processes and improving communication between departments.
  • Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
  • Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
  • Improved case documentation accuracy by implementing efficient record-keeping systems and procedures.
  • Ensured compliance with relevant regulations and ethical standards, maintaining a strong reputation for the organization in the field.
  • Streamlined workflow processes for increased efficiency in daily tasks, leading to more timely case resolutions.

Group Home Manager

Vocational Consulting Services
10.1996 - 09.2002
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
  • Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
  • Assisted residents with basic hygiene and healthcare needs.
  • Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
  • Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.

Education

Case Management Certification -

University of Wisconsin Madison
06.2005

Skills

  • Employee Onboarding
  • Benefits Administration
  • HR Policies Implementation
  • Exit Interviews
  • Employee Relations
  • Records Management
  • Compensation and benefits
  • Performance Management
  • Experience with Windows Suite of products as well as (limited) Quickbooks experience

Timeline

Human Resources Generalist and Trainer

Improved Living Services, LLC.
10.2010 - Current

Lead Casemanager

Improved Living Services, LLC.
12.1998 - 09.2002

Group Home Manager

Vocational Consulting Services
10.1996 - 09.2002

Case Management Certification -

University of Wisconsin Madison

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Terry Fiala