Terry Fisher

Front Desk Agent

Country Inns & Suites

Bend, OR

03.2021 - 10.2023

Greeted customers in a professional and friendly manner.
Answered phones, responded to inquiries, and took messages.
Assisted with check-in and check-out procedures for guests.
Processed payments accurately and efficiently.
Resolved customer complaints promptly and courteously.
Provided information about hotel amenities, services, and local attractions.
Maintained cleanliness of lobby area at all times.
Scheduled reservations for groups and special events.
Inputted guest information into computer system accurately and securely.
Verified accuracy of room rates and other charges during check-in process.
Ensured that all safety regulations were followed according to company standards.
Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Addressed customer needs in a timely manner.
Managed cash drawer responsibly throughout shift.
Stayed current on promotions, discounts, packages, and offers available at the hotel.
Collaborated with colleagues to ensure smooth operations of front desk area.
Provided excellent customer service while upholding company policies.
Handled payment processing and provided customers with receipts and proper bills and change.
Answered telephones and greeted visitors to assist, answer questions and direct.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Posted charges, updated accounts and issued bills to departing guests.
Received incoming calls and coordinated with staff to fulfill customer requests.
Input customer data into reservation systems and updated to reflect room changes.
Responded to inquiries and room requests made online, by phone and via email.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Supervised daily operations of hotel front desk in absence of manager.
Facilitated successful front desk operations for high-volume hotel.
Coordinated with internal departments to handle wide range of guest needs.
Offered dining information and helped guests organize local activities to enhance stay.
Leveraged software to confirm reservations and address guest needs.
Communicated safety processes and procedures with customers during emergencies.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.