Terry Floyd
Seattle,Wa
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Design Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Client Development Coordinator
Concentric
08.2022 - 01.2025
- Provided support by answering emails for samples, order tracking, warranties.
- Quickly found answers to designers, dealers, end user, and internal team questions on products, pricing and timelines.
- Sample room upkeep/ inventory.
- Coordinated moving samples needed for vignettes.
- Assisted with budgetary pricing. RFQ assistance.
- Tracked/Closed out sales.
Design Consultant
Daltile Gallery
11.2015 - 07.2022
- Work with designers, architects and homeowners to select tile and stone for residential and commercial applications, create space plans and assist in project development
- Creatively display materials, promote
- Prepared original and relevant options for clients suitable to individual requirements.
- Prepared strategies and proposed concepts for client approval.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Host industry events, CEU'S
- Maintain Gallery to Daltile standards
- Fulfill sample request
- Assist in sample department upkeep
- Removing and adding showroom displays
Receptionist/ Admin
Keller Supply Kitchen & Bath Showcase
12.2013 - 07.2015
- Schedule appointments, assisted walk-ins, set up bids, assembled spec sheets, assembled displays.
Head Cashier, Clinic Director
The Home Depot
05.2009 - 12.2013
- Ensure the efficient operation of the registers, manage change drawer, expediting price checks and identifying high shrink items, special ordering, setting up flooring and window measures, flooring and tile clinics
Education
Bachelor of Fine Arts - Interior Design
The Art Institute of Seattle CIDA Accredited
2013
Skills
- Space Planning
- Material Selection
- Salesforce
- Repfabric
- Proficiency in Microsoft Office
- Promoting Brand and Company Identity
- Administrative and Office Support
- Special Orders
- Organization Skills
- Inventory Upkeep
- Planning
- Time Management
Timeline
Client Development Coordinator
Concentric
08.2022 - 01.2025
Design Consultant
Daltile Gallery
11.2015 - 07.2022
Receptionist/ Admin
Keller Supply Kitchen & Bath Showcase
12.2013 - 07.2015
Head Cashier, Clinic Director
The Home Depot
05.2009 - 12.2013
Bachelor of Fine Arts - Interior Design
The Art Institute of Seattle CIDA Accredited
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