Terry Franks
Cody,WY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager
Advanced Auto Parts
Cody, Wyoming
08.2022 - 08.2025
- Oversaw daily operations to ensure efficient store management.
- Managed inventory levels to optimize stock and minimize shortages.
- Trained and mentored staff on customer service standards and procedures.
- Coordinated with suppliers to maintain quality and timely deliveries.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Fostered a positive work environment to enhance team collaboration and morale. Dr
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Salesperson
Denny Menholt Cody
Cody, WY
07.2018 - 09.2022
- Developed custom Salesforce applications to enhance user experience and functionality.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Integrated third-party applications with Salesforce for improved data management and reporting.
- Assisted customers in selecting vehicles based on needs and preferences.
- Maintained knowledge of inventory and promotions to inform customer decisions.
- Processed sales transactions efficiently using dealership software systems.
- Engaged customers through effective communication and relationship-building techniques.
- Conducted follow-up calls to ensure customer satisfaction post-purchase.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Resolved customer inquiries and concerns promptly to maintain service quality.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Generated new business opportunities through cold calling campaigns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
Sales Advisor
Spectrum
Cody, Wyoming
06.2015 - 06.2018
- Advised customers on product selection and service options.
- Assisted in resolving billing and account issues for clients.
- Educated customers on promotions and special offers effectively.
- Processed sales transactions using point-of-sale systems accurately.
- Maintained knowledge of industry trends and competitor offerings regularly.
- Provided feedback to management on customer preferences and needs.
- Answered requests and concerns with friendly and knowledgeable service.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Demonstrated product features and benefits to potential customers.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Analyzed territory and market potential regularly to identify and capitalize on growth opportunities.
- Negotiated deals and handled complaints or objections.
Education
Powell High School
Powell, WYPowell High School
Powell, WYSkills
- Inventory management
- Sales analysis
- Staff training
- Budgeting
- Customer relationship management
Timeline
General Manager
Advanced Auto Parts
08.2022 - 08.2025
Salesperson
Denny Menholt Cody
07.2018 - 09.2022
Sales Advisor
Spectrum
06.2015 - 06.2018
Powell High School
Powell High School