Terry Fuson
Dora,MO
Summary
Experienced Medicare Sales Agent with 13 years of expertise in Medicare Advantage plans and customer service. Skilled in needs analysis, enrollment processes, and exceeding monthly goals. Proficient in CRM systems including Orinoco, Pivotal, and Salesforce. Strong record in remote sales, client relationship building, and training licensed agents in CRM systems. Team player who works independently with minimal supervision to ensure successful job completion.
Overview
20
20
years of professional experience
Work History
Medicare Telesales Remote
Devoted Health
07.2024 - Current
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Inbound/Outbound Calls
- Strict adherence to schedules and quality assurance.
Remote Telesales Senior Advisor
Pro-Unlimited/Magnit
03.2023 - 07.2024
- Achieves daily objectives with minimal supervision, ensuring consistent delivery of independent work targets.
- Fosters strong client relationships, delivering superior customer service that enhances satisfaction across diverse clientele.
- Exercises active listening to preemptively address customer concerns, contributing to a proactive resolution environment.
- Manages sensitive information with strict adherence to confidentiality policies, coupled with meticulous record-keeping for all customer engagements.
Licensed Benefits/Medicare Advisor
Pro-Unlimited/Magnit
07.2022 - 03.2023
- Conducted comprehensive needs analyses to guide Medicare beneficiaries through enrollment into appropriate Medicare Advantage, Supplement, and Prescription Drug Plans.
- Managed inbound and outbound communications effectively, addressing queries and providing solutions for clients across over 25 states.
- Consistently achieved and surpassed monthly enrollment targets, demonstrating a strong understanding of plan options and customer needs.
Licensed Benefits/Medicare Advisor
E-Telequote
08.2021 - 12.2021
- Managed a high volume of inbound and outbound communications, providing informed assistance to Medicare beneficiaries across more than 30 states.
- Conducted thorough needs analyses to guide clients in selecting appropriate Medicare Advantage, Supplement, and Prescription Drug Plans.
- Consistently achieved and surpassed monthly performance objectives, demonstrating a strong commitment to service excellence and client satisfaction.
Field Representative
Ascension Complete
10.2020 - 08.2021
- Managed lead generation and follow-up processes across multiple counties, ensuring effective coverage and enrollment of Medicare beneficiaries into Medicare Advantage plans.
- Developed and implemented territorial strategies to expand professional network and foster relationships within the community.
- Conducted scheduled home visits to provide personalized assistance and facilitate informed enrollment decisions for potential plan members.
Licensed Benefits Advisor
Cigna Healthspring, US
09.2014 - 10.2020
- Managed a high volume of inbound and outbound communications to assist clients, ensuring exceptional service in call center operations.
- Conducted comprehensive needs analyses to guide Medicare beneficiaries toward optimal health plan selections tailored to their individual circumstances.
- Consistently achieved and surpassed monthly performance targets, demonstrating a strong commitment to organizational goals and client satisfaction.
Self-Employed
Pro-Unlimited
04.2012 - 09.2014
- Independently facilitated the sale of Medicare Advantage plans, ensuring compliance with industry regulations and client needs.
- Developed personalized insurance solutions to optimize coverage for diverse clientele within the healthcare sector.
Assembly Worker
Topre America Corp.
09.2005 - 04.2012
- Upheld stringent cleanliness standards in the work environment to ensure compliance with organizational protocols.
- Performed comprehensive inspections on finished goods, ensuring adherence to quality standards and customer specifications.
- Facilitated production efficiency through effective teamwork and clear communication with supervisors about shifts in production demands.
Education
High School Diploma -
Addison High School
Addison, AL05-2005
Skills
- Written communication
- Dependable and responsible
- Remote office availability
- Active listening
- Computer skills
- Verbal communication
- Self-Directed
- Attention to detail
- Flexible and adaptable
- Time management
- Problem-solving
- Project planning
Timeline
Medicare Telesales Remote
Devoted Health
07.2024 - Current
Remote Telesales Senior Advisor
Pro-Unlimited/Magnit
03.2023 - 07.2024
Licensed Benefits/Medicare Advisor
Pro-Unlimited/Magnit
07.2022 - 03.2023
Licensed Benefits/Medicare Advisor
E-Telequote
08.2021 - 12.2021
Field Representative
Ascension Complete
10.2020 - 08.2021
Licensed Benefits Advisor
Cigna Healthspring, US
09.2014 - 10.2020
Self-Employed
Pro-Unlimited
04.2012 - 09.2014
Assembly Worker
Topre America Corp.
09.2005 - 04.2012
High School Diploma -
Addison High School
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