Terry Gantz
Henrico
Summary
Dynamic ATM Coordinator with a proven track record at Brinks Armored, specializing in cash management and exceptional customer service. Expert in coordinating ATM upgrades, troubleshooting, and ensuring security compliance. Achieved significant improvements in ATM operation efficiency and customer satisfaction, demonstrating strong teamwork and multitasking abilities.
Overview
16
16
years of professional experience
Work History
ATM Coordinator
Brinks Armored
11.2019 - Current
- Provided training sessions for new employees, ensuring a thorough understanding of ATM operations and protocols.
- Maintained friendly and professional customer interactions by addressing customer issues
- Coordinate customer ATM upgrade/deinstall projects
- Investigate ATM variances
- Scheduling of daily ATM replenishments
- Run daily customer reports for BAMS and ICOM
- Assist employees in troubleshooting ATM issues
Armed Messenger
Brinks Armored
07.2009 - 11.2019
- Streamlined routes for efficient deliveries using advanced navigation tools, reducing fuel costs and optimizing time management.
- Ensured timely delivery of valuable items, contributing to client satisfaction and trust.
- Provided exceptional customer service while handling sensitive information with discretion and professionalism.
- Improved overall security by conducting thorough vehicle and personal inspections of all entrants to the facility.
- Implemented security protocols for clients'' premises during pick-up and delivery, ensuring the protection of assets and personnel at all times.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
Diploma - Gender Studies
Varina High School
Richmond, VASkills
- Cash management
- Escalation handling
- Account reconciliation
- Scheduling coordination
- Incident management
- Vendor coordination
- Procedure compliance
- ATM operations
- Security compliance
- ATM troubleshooting
- Incident reporting
- Security protocols
- Positive attitude
- Teamwork
- Customer service
- Multitasking Abilities
Timeline
ATM Coordinator
Brinks Armored
11.2019 - Current
Armed Messenger
Brinks Armored
07.2009 - 11.2019
Diploma - Gender Studies
Varina High School
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