Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
BusinessDevelopmentManager
Terry Gardner

Terry Gardner

Hillsboro,OR

Summary

Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.

Overview

13
13
years of professional experience

Work History

Online Grocery Associate

Kroger
Hillsboro, OR
06.2023 - Current
  • Provided training and support for new employees joining the company's online grocery team.
  • Maintained accurate records of all orders placed through the website.
  • Provided customer support for technical issues related to the online ordering process.
  • Processed payments for orders using various payment methods.
  • Monitored stock levels of inventory and placed replenishment orders when necessary.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Suggested comparable products to replace out-of-stock items.
  • Listened to customer needs to identify and recommend best products and services.
  • Secured and stored items until customer pickup.
  • Asked store associates for help locating missing products.
  • Assisted teammates with daily tasks during peak periods.
  • Scanned items when pulling from shelves to update system stock information.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.

Collections Analyst

Volkswagen Credit
Hillsboro, OR
01.2012 - 01.2023
  • Negotiated repayment terms and settlements with customers in order to resolve outstanding debts.
  • Utilized various software tools such as Microsoft Excel and Access, SAP FICO and Oracle databases for data analysis purposes.
  • Provided regular reports on the status of assigned portfolio of delinquent accounts.
  • Monitored performance metrics such as average days past due and percentage of current balances collected.
  • Reviewed customer accounts for potential write-offs or legal action when necessary.
  • Identified trends in collections activities that could be used for process improvement initiatives.
  • Ensured compliance with state and federal regulations pertaining to debt collection practices.
  • Ensured compliance with applicable laws related to debt collection practices.
  • Processed returned checks from customers by initiating proper follow-up procedures according to company policies.
  • Collaborated closely with internal teams such as Credit and Risk Management, Sales and Marketing, Finance and Accounting teams on collections matters.
  • Maintained detailed records of customer accounts, including contact information, account status updates and payment histories.
  • Participated in periodic meetings with senior management personnel regarding collections progress and results.
  • Conducted skip tracing activities to locate missing or evasive debtors for further collections efforts.
  • Responded promptly and professionally to customer inquiries regarding their accounts.
  • Investigated suspicious activity related to customer accounts and reported findings to management as needed.
  • Developed customized payment plans with customers to ensure timely payments on delinquent accounts.
  • Reached out to customers via phone calls, emails, letters. in order to collect overdue payments.
  • Performed daily monitoring of customer accounts for changes in payment status or delinquency levels.
  • Developed collection methods to achieve or exceed company financial goals.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
  • Prepared documentation required for collection and repossession activities.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Prepared and sent out demand letters and collection notices to delinquent accounts.
  • Monitored aging reports to prioritize collection efforts on overdue accounts.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Ensured compliance with federal and state collections laws and regulations.
  • Collaborated with customer service teams to address and resolve debtor inquiries.
  • Implemented collection strategies to reduce outstanding account balances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Completed skip traces on customers failing respond to collection efforts.
  • Developed and maintained strong relationships with clients to facilitate payment collections.
  • Utilized various communication channels to contact debtors and negotiate settlements.
  • Received payment and posted to appropriate customer accounts.
  • Updated account status and maintained accurate records of all collection activities.

Education

Associate of Science - Surgical Technology

Concorde Career College
Portland, OR
09-2024

Skills

  • Order Accuracy
  • Product Recommendations
  • Shelf Stocking
  • Upselling strategies
  • Customer Engagement
  • Complaint resolution
  • Barcode scanning
  • Attention to Detail
  • Relationship Building
  • Upbeat and Outgoing Attitude
  • Online Order Processing
  • Verifying Order Accuracy
  • Prioritizing Orders
  • Heavy Lifting
  • Customer Service
  • Delivery procedures
  • Physical Stamina
  • Strong interpersonal skills
  • Payment Processing
  • Product expertise
  • Customer Relations
  • Order coordination
  • Delivery Management
  • Product Knowledge

Affiliations

  • Disc Golf
  • Football
  • Basketball
  • Poker

References

References available upon request.

Timeline

Online Grocery Associate

Kroger
06.2023 - Current

Collections Analyst

Volkswagen Credit
01.2012 - 01.2023

Associate of Science - Surgical Technology

Concorde Career College

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Terry Gardner