Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Goodman

Concord,NC

Summary

Motivate Assistant Manager with 5 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Hooters
Charlotte, NC
05.2022 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Kitchen Staff Member

Hooters
Concord, NC
05.2019 - 05.2024
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Followed health and safety guidelines for food preparation and service.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Assisted in the preparation of all menu items including salads, appetizers and entrees.
  • Kept track of food waste and spoilage to ensure minimal loss.
  • Maintained cleanliness of work areas throughout shift.
  • Carried out basic cleaning duties such as sweeping floors, washing dishes .
  • Responded promptly to customer complaints regarding food quality or service issues.
  • Followed proper plate presentation techniques when serving plates at tableside.
  • Performed other related duties as assigned by supervisor.
  • Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
  • Consistently maintained high standards of personal hygiene during shifts.

Kitchen Staff Member

Carolina Ale House- LM Hospitality
Concord, NC
05.2019 - 03.2024
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Followed proper plate presentation techniques when serving plates at tableside.
  • Adhered to established sanitation standards while preparing food items.
  • Performed other related duties as assigned by supervisor.
  • Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
  • Received, rotated and replenished kitchen stock for team members.
  • Checked stock regularly and discarded unsafe food to protect customers.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Unloaded food and supplies from delivery trucks to appropriate storage locations.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Assistant Manager

Hooters
Concord, NC
05.2020 - 05.2022
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.

Kitchen Staff Member

Sonic
Concord, NC
04.2018 - 05.2019
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Distributed food to waiters and waitresses to serve customers.
  • Portioned and wrapped food or placed directly on plates for service to patrons.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Stored food in designated containers and storage areas to prevent spoilage.

Carpenter

A&S construction
Concord, NC
01.2017 - 02.2018
  • Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
  • Installed cabinets, fixtures and trim according to plans and blueprints.
  • Fabricated staircases, doors, window frames and other wooden components for buildings.
  • Repaired or replaced damaged structures or components.
  • Prepared surfaces by sanding or scraping off old finishes prior to refinishing them.
  • Fitted door locksets, deadbolts and other hardware on doors according to manufacturer's instructions.
  • Installed drywall sheets onto walls or ceilings using nails or screws.
  • Cut countertops from laminated material following template measurements.
  • Installed interior trim work such as baseboards and moldings around windows and doors.
  • Laid out flooring patterns according to design templates or customer specifications.
  • Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.

Education

GED -

Rowan Cabarrus Community College
Concord, NC
05-2008

Skills

  • Employee Scheduling
  • Task Delegation
  • Operations Management
  • Recruiting and interviewing
  • Orientation and training
  • Staff Training and Development
  • Staff Supervision
  • Staff Development
  • Money Handling
  • Workload Management

Timeline

Assistant Manager

Hooters
05.2022 - Current

Assistant Manager

Hooters
05.2020 - 05.2022

Kitchen Staff Member

Hooters
05.2019 - 05.2024

Kitchen Staff Member

Carolina Ale House- LM Hospitality
05.2019 - 03.2024

Kitchen Staff Member

Sonic
04.2018 - 05.2019

Carpenter

A&S construction
01.2017 - 02.2018

GED -

Rowan Cabarrus Community College

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Terry Goodman