Terry Green
Philadelphia,PA
Summary
Proven Lead Operation Assistant at Inglis House, adept in computer skills and team collaboration, significantly enhanced client relations and operational efficiency. Expert in administrative duties and support services, showcasing a fast learning ability and a knack for relationship building. Achievements include training staff and improving patient care quality, underscoring a commitment to excellence and teamwork.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Operation Assistant
Inglis House
2600 Belmont Ave.
12.1999 - 08.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and supervised employees on office policies and procedures.
Certified Nursing Assistant
Inglis House
2600 Belmont Ave
12.1999 - 08.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Education
High School Diploma -
Murrell Dobbins
2150 Lehigh Ave06.1990
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Relationship Building
- Support Services
- Administrative duties
- Event Planning
- Document Preparation
Certification
servsafe certified
first aid cpr aed
c.p.r. certified
The American Heart Association,heart saver total, child cpr,aed and infant.
servesafe certified
expires 2028
Timeline
Lead Operation Assistant
Inglis House
12.1999 - 08.2024
Certified Nursing Assistant
Inglis House
12.1999 - 08.2024
High School Diploma -
Murrell Dobbins