Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Terry Griffith

Hughestown,PA

Summary

Driven professional with a proven track record in customer service excellence and reliability, demonstrated at Quinn's and Stratosphere Hotel and Casino. Skilled in customer relations and efficient transaction management, achieving high accuracy levels and enhancing customer satisfaction. Excelled in maintaining professionalism under pressure, fostering loyalty through exceptional assistance and empathy.

Overview

14
14
years of professional experience

Work History

Cashier

Quinn's
08.2018 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Table Games Dealer

Stratosphere Hotel and Casino
03.2006 - 04.2018
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Learned and followed company procedures to maintain consistency and standards.

Education

Diploma - General Studies

Dallas Senior High School
Dallas, PA
06.1981

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer service excellence
  • Reliability and punctuality
  • Customer Relations

Timeline

Cashier

Quinn's
08.2018 - 09.2019

Table Games Dealer

Stratosphere Hotel and Casino
03.2006 - 04.2018

Diploma - General Studies

Dallas Senior High School

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Terry Griffith