Terry Hall

• Market level training & managerial leadership delivery for 25 "Supercenter", Sam’s Club & Neighborhood Market stores, employing over 4000 associates
• Developmental learning provided via a teaching staff of 7
• Utilization of visual technology including virtual reality as well as in-person class modalities to provide professional and world class learning environment

• Salaried position overseeing daily business operations including fiscal controls, sop's & associate relations. Regulatory compliance, training & development and customer service

Responsible for managing & facilitating Academy Manager Training program. A five week managerial development program for newly promoted internal associates & newly hired external candidates.

• Integrated diverse instructional techniques, accommodating various learning styles and ensuring all students had equal opportunities for success.

• Ensured adherence to company policies and procedures through consistent application of guidelines when interacting with customers or handling transactions.

• Company Overview: International Chemical Manufacturer
• Managed work assignments, routing, service execution for 9 Field Service Technicians for (Texas-Louisiana-Alabama-Mississippi-Florida-Georgia-Carolina-Illinois-Kansas-Michigan)
• Client Training / Relationship Building-Through Personal Contact in Food Safety needs and requirements for 'C' Store Operators
• Established clear performance metrics for team members, aligning individual goals with company objectives.

• Company Overview: Regional Supermarket Chain - Schenectady NY
• Set strategic direction for all corporate training initiatives for a 24,000-employee organization in six states
• Continuously updated knowledge of industry trends and best practices in adult learning theory, incorporating new methodologies into existing programs as needed.
• Assessed skill gaps for employees and developed training courses to meet identified needs.

• Company Overview: Regional Supermarket Chain
• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Company Overview: National Supermarket Chain
• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.