Terry Handley
Lumberton,TX
Summary
Accomplished Dental Office Manager with a proven track record in Office Management and managing a practice. Proficient at enhancing patient satisfaction and boosting revenue through optimized billing procedures. Expert in HIPAA compliance and staff management, demonstrating exceptional teamwork and operational management skills. Achieved significant reductions in patient wait times and appointment cancellations, underscoring a commitment to efficiency and quality patient care.
Overview
30
30
years of professional experience
Work History
Dental Assistant
Dr Gaffney
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Dental Office Manager
Dr Jeansonne
04.1994 - 08.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Implemented infection control protocols to safeguard the health and safety of patients and employees alike.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
Skills
- Treatment room setup
- Sterilization techniques
- Appointment Scheduling
- Professionalism and Etiquette
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Team Collaboration
- Patient Scheduling
- Patient Relations
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Administrative Support
- Payroll Processing
- Bookkeeping
- Account Reconciliation
- Credit and collections
- Staff Management
- Employee Supervision
- Operations Management
- Work Planning and Prioritization
- Administration and Reporting
References
- Joy Boyd (409) 720-9759
- Amy Welch (281) 635-7249
- Dr Edward Neusel (409) 658-1407
Timeline
Dental Office Manager
Dr Jeansonne
04.1994 - 08.2024
Dental Assistant
Dr Gaffney
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