Summary
Overview
Work History
Education
Skills
reading, BINGO, working, Playing games, cooking, spending time with family and my dogs,
Timeline
BusinessAnalyst
Terry Hardy Brooks

Terry Hardy Brooks

Lake Charles,United States

Summary

Accomplished Case Manager with a proven track record at Educational-Treatment Council, enhancing client well-being through expert case management and individualized counseling. Skilled in regulatory compliance and emotional awareness, I significantly improved client outcomes and satisfaction. Demonstrates strong relationship-building capabilities and a commitment to achieving results through effective community outreach and cross-functional collaboration. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for 18 individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Case Manager

Educational- Treatment Council
10.2023 - Current
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
  • Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Improved client outcomes by implementing effective case management strategies and streamlining processes.
  • Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
  • Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
  • Developed strong relationships with community partners to facilitate access to resources for clients in need.
  • Implemented evidence-based practices in service delivery, resulting in more successful outcomes for clients.
  • Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
  • Streamlined internal communication processes, ensuring timely updates on client progress and facilitating better decision-making among staff members.
  • Championed a strengths-based approach to case management, empowering clients to build upon their existing skills and abilities while addressing challenges headon.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Researched best practices and developed strategies to improve program outcomes.
  • Monitored program performance and outcomes for successful delivery of services.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Direct Service Worker

Compassionate Personal Services
04.2014 - Current
  • Improved client quality of life by implementing personalized care plans and providing daily support.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded status and duties completed in logbooks for management.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
  • Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
  • Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
  • Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks.
  • Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
  • Collaborated with healthcare professionals to ensure the best possible care for each client based on individual needs.
  • Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
  • Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
  • Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
  • Implemented behavior management strategies to address challenging behaviors while maintaining a respectful environment for all clients involved.
  • Supported clients in crisis situations by remaining calm under pressure and utilizing appropriate intervention techniques when necessary.
  • Adapted activities to meet the diverse needs of individual clients, ensuring full participation regardless of physical or cognitive limitations.
  • Ensured compliance with federal, state, and local regulations regarding patient rights, confidentiality, safety standards, staff training requirements.
  • Mentored new staff members by sharing knowledge of best practices in direct service work as well as company policies.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Completed regular check-ins and progress report for each client.
  • Scheduled daily and weekly care hours for client caseload.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Direct Care Worker

ShareCare USA
04.2007 - 07.2016
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
  • Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Monitored vital signs regularly to track patient health status, promptly reporting any changes or concerns to healthcare professionals.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
  • Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
  • Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
  • Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
  • Utilized adaptive equipment to support patients in achieving their highest level of functioning and independence.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Administered medication as directed by physician.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Scheduled and accompanied clients to medical appointments.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supervised daily activities and provided assistance to staff.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Transported clients to medical and dental appointments to provide support.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Developed rapport to create safe and trusting environment for care.
  • Educated clients and family members on relevant topics to support independent living.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Scheduled daily and weekly care hours for client caseload.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Security Officer

Weiser Security
04.2015 - 07.2018
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.

Education

Master of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
12.2023

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
08.2022

Skills

  • Community Outreach
  • Case Management
  • Individualized counseling
  • Records Management
  • Regulatory Compliance
  • Care Coordination
  • Discharge Planning
  • Family Education
  • Referral Coordination
  • Needs Assessment
  • Performance Tracking
  • Patient support
  • Health History Documentation
  • Medical Records Management
  • Cross-Functional Collaboration
  • Email and Telephone Etiquette
  • Emotional awareness
  • Annual Case Reviews
  • Direct Patient Care
  • Documentation And Reporting
  • Patient Needs Assessment
  • Home Visits and Inspections
  • Conflict Resolution
  • Relationship Building
  • Staff education and training
  • Case Documentation
  • Court Mandated Reporter
  • Staff Management
  • Case Needs Assessment
  • Social Work
  • Patient Assessment
  • Intervention Plans
  • Quality Assurance Controls
  • Case Planning
  • Documentation proficiency
  • Community Resources
  • Positive Attitude
  • Decision-Making
  • Indirect Patient Care
  • Treatment Planning
  • Organization and Multitasking

reading, BINGO, working, Playing games, cooking, spending time with family and my dogs,

When I'm not working I love reading, going to Bingo, playing games, cooking, and spending time with my family and dogs.

Timeline

Case Manager

Educational- Treatment Council
10.2023 - Current

Security Officer

Weiser Security
04.2015 - 07.2018

Direct Service Worker

Compassionate Personal Services
04.2014 - Current

Direct Care Worker

ShareCare USA
04.2007 - 07.2016

Master of Science - Criminal Justice

Colorado Technical University

Bachelor of Science - Criminal Justice

Colorado Technical University

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Terry Hardy Brooks