Terry Harmon

• Probe trucks, scale trucks in and out, interact with customers, file paperwork and cleaning.
• Entered data into a computerized system accurately and efficiently.
• Operated a variety of office equipment such as computers, printers, copy machines, scanners.
• Attended regular training sessions on new safety protocols and procedures related to scale operation.
• Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
• Greeted customers, directed haulers and answered questions accurately.
• Maintained positive working relationship with fellow staff and management.

Handle phone calls for customers. Including taking orders, recording shortages, tracking trucks and resolving disputes or other problems. Maintaining customer prices and maintaining other customer order actIvites

• Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
• Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
• Contacted proper individuals when issues required escalation.
• Resolved customer complaints or answered customers' questions.

• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Maintained work area and kept cash drawer organized.
• Welcomed customers, offering assistance to help find store items.