Summary
Work History
Overview
Education
Skills
Websites
Certification
Accomplishments
ADDITIONAL HIGHLIGHTS
Work Availability
Timeline
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TERRY HARRINGTON

Valdosta,GA

Summary

Quality Control and Operations Leader with extensive experience overseeing inspections, compliance, and continuous improvement in manufacturing and fabrication environments. Strong record of QC procedure development, inspection oversight, HUD/code compliance, and team leadership.

Work History

ImplementationSpecialist /Quality Leader

CDK Global
08.2017 - 09.2025
  • - Delivered compliance and quality training for 500+ users.
  • - Improved process efficiency by 28% and reduced recurring errors by 40%.
  • - Standardized training systems improving product consistency and user adoption.
  • - Conducted post-deployment quality reviews enhancing future rollouts.
  • Analyzed data trends to identify areas for process improvement and reduce defects.
  • Mentored team members on best practices in quality management systems and compliance standards.
  • Developed comprehensive project plans, tracking milestones and deliverables to ensure timely completion.
  • Provided expert guidance during client consultations, fostering strong relationships and trust in project execution.
  • Spearheaded post-implementation reviews, assessing project outcomes to inform future strategies and solutions.
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
  • Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
  • Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific systems being implemented.
  • Collaborated with cross-functional teams to gather requirements and customize system configurations.
  • Developed comprehensive documentation for training materials and system procedures, ensuring consistency across implementations.
  • Trained end-users on automotive service operations improving user competency and reducing support inquiries.

Professional Education/Sick Family member

Self-employeed
11.2015 - 08.2017
  • Self-motivated, with a strong sense of personal
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Researched academic topics independently, improving analytical and critical thinking skills.
  • Collaborated with peers to complete group projects, enhancing teamwork and communication abilities.
  • Contributed to school-wide improvement initiatives by participating in professional development workshops and sharing best practices with fellow educators.
  • Collaborated with colleagues to develop interdisciplinary lesson plans, fostering connections between subjects and reinforcing key concepts for students.
  • Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
  • Developed effective improvement plans in alignment with goals and specifications.

Correctional Officer

Georgia Department of Corrections
11.2014 - 11.2015
  • Supervised inmate activities to maintain safety and order within the facility.
  • Conducted regular security checks to identify and mitigate potential risks.
  • Enforced facility rules and regulations to uphold institutional integrity.
  • Collaborated with law enforcement and social services for inmate rehabilitation efforts.
  • Led incident response teams during emergencies, ensuring swift resolution of disturbances.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.

Quality Control, Compliance & Operations Management

USAF
06.1993 - 09.2014
  • - Directed QC programs ensuring 100% compliance with federal, safety, and technical standards.
  • - Led daily inspections and corrective actions; reduced repeat deficiencies by 35%.
  • - Managed quality operations for 300+ personnel across fabrication and assembly areas.
  • - Developed SOPs, inspection standards, and work instructions used across multiple units.
  • - Identified root causes of defects and validated remediation to ensure permanent resolution.
  • - Maintained zero loss or compliance failures for $45M in mission-critical equipment.
  • Oversaw project management processes, ensuring timely completion of objectives and deliverables.
  • Led organizational initiatives to streamline operations and enhance team collaboration.
  • Established performance metrics to evaluate success of initiatives and guide decision-making processes.
  • Led change management initiatives to support company-wide transitions and transformations successfully.
  • Streamlined organizational processes by identifying inefficiencies and implementing new solutions.
  • Excellent communication skills, both verbal and written.
  • Developed strategic initiatives to optimize resource allocation and improve service delivery.
  • Led cross-functional teams to enhance operational efficiency and drive project success.

Expeditor /Operations Manager

USAF
06.1993 - 09.2014
  • - Boosted workflow proficiency by 57% via custom tracking and QC verification system.
  • - Ensured OSHA, DoD, safety, and hazardous materials compliance across operations.
  • - Supervised inspection, repair, and deployment processes supporting mission readiness.
  • Monitored inventory levels to prevent shortages and optimize stock management.
  • Trained new staff on safety protocols and operational procedures for effective performance.
  • Oversaw daily operations, ensuring compliance with industry standards and company policies.
  • Analyzed operational data to identify trends and recommend strategic enhancements.
  • Developed comprehensive expediting plans for each project, outlining priorities, milestones, and deadlines to ensure successful execution.
  • Implemented data-driven decision-making processes, improving overall business performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of development
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Mentored staff to foster professional growth and enhance leadership capabilities within the organization.
  • Conducted performance reviews to identify areas for improvement, providing constructive feedback for employee growth.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Overview

32
32
years of professional experience
1
1
Certification

Education

Bachelor of Science - Criminology (Minor: Organizational Leadership)

Southern New Hampshire University
Hooksett, NH
2016

Associate Of Applied Science - Aerospace Armament Systems

Community College of The Air Force
Montgomery, AL
07.2012

Diploma - Advanced Leadership And Management

Senior Noncommissioned Officer Academy
Montgomery, AL

Diploma - Leadership / Organizational Leadership

Noncommissioned Officer Academy
Montgomery, AL

Certificate - Instructional Systems / Training & Development

Air Force Train-the-Trainer
Pope AFB

Diploma - Leadership / Supervision / Military Leadership

Airmen Leadership School
Fayetteville, NC

Diploma - Armament Systems / Aerospace Weapons Technology

Aircraft Armament Systems Technology School
Denver, CO

Certificate - Occupational Safety / Safety And Risk Management

Supervisor Safety Management
Fayetteville, NC

Skills

  • Quality Control & Inspection Systems
  • HUD / Regulatory Compliance
  • Manufacturing & Construction Quality
  • Process Auditing & Root Cause Analysis
  • Lean / Continuous Improvement
  • Safety & Risk Management
  • SOP / Work Instruction Development
  • Leadership & Workforce Training
  • Cross-Functional Collaboration
  • Internal auditing
  • Quality management systems
  • Compliance monitoring
  • Corrective actions
  • Quality processes
  • SOP development
  • Quality training
  • Quality metrics
  • Total quality management
  • Performance monitoring
  • Operational excellence
  • Operation Monitoring
  • Management consulting
  • Problem-solving
  • Relationship building
  • Conflict resolution
  • Strategic planning
  • Motivating teams
  • Incidents management
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Project management

Websites

Certification

  • Lean / Continuous Improvement
  • Root Cause Analysis (RCA)
  • Quality & Compliance Oversight
  • Safety & Hazardous Materials Management
  • Certified Level Two Firefighter, Spout Springs Emergency Services- 1999 - 2006
  • HAZWOPER - Hazardous Waste Operations and Emergency Response
  • CFR - Certified First Responder
  • EVOC - Emergency Vehicle Operators Course
  • Supervisor Safety Training - 2004

Accomplishments

  • Senior Noncommissioned Officer of the year 2011 (USAF)
  • Maintenance Professional of the year 2008, 2009, and 2011 (USAF)
  • Academic Honor Graduate (GDC Academy)
  • 2004 Firefighter of the year (SSES)
  • 2003 Rookie Firefighter of the year (SSES)
  • Cum laude graduate (SNHU)
  • 7x Dean's list (SNHU)
  • 4x President's list (SNHU)

ADDITIONAL HIGHLIGHTS

  • Strengthened organizational performance by leading and developing teams of 30–300+ personnel, improving readiness, accountability, and workflow efficiency across military, QC, and operations environments.
  • Led complex implementations and process rollouts, translating operational needs into clear action plans, supporting users through change, and ensuring seamless adoption.
  • Practiced a servant-leadership approach, focusing on empowering teams, supporting individual growth, and removing obstacles so others could perform at their highest level.
  • Delivered high-impact communication across diverse audiences, providing clear instructions, coaching, conflict resolution, and alignment between leadership, staff, and stakeholders.
  • Directed quality control programs with 100% compliance, reducing repeat deficiencies by 35% through improved inspections, SOP development, and structured corrective actions.
  • Managed high-pressure environments with calm, decisive leadership, making informed decisions during emergencies, security incidents, and rapid operational changes.
  • Trusted advisor and relationship builder, known for strengthening team morale, gaining stakeholder confidence, and fostering cooperation in challenging or high-stress settings.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

ImplementationSpecialist /Quality Leader

CDK Global
08.2017 - 09.2025

Professional Education/Sick Family member

Self-employeed
11.2015 - 08.2017

Correctional Officer

Georgia Department of Corrections
11.2014 - 11.2015

Quality Control, Compliance & Operations Management

USAF
06.1993 - 09.2014

Expeditor /Operations Manager

USAF
06.1993 - 09.2014

Bachelor of Science - Criminology (Minor: Organizational Leadership)

Southern New Hampshire University

Associate Of Applied Science - Aerospace Armament Systems

Community College of The Air Force

Diploma - Advanced Leadership And Management

Senior Noncommissioned Officer Academy

Diploma - Leadership / Organizational Leadership

Noncommissioned Officer Academy

Certificate - Instructional Systems / Training & Development

Air Force Train-the-Trainer

Diploma - Leadership / Supervision / Military Leadership

Airmen Leadership School

Diploma - Armament Systems / Aerospace Weapons Technology

Aircraft Armament Systems Technology School

Certificate - Occupational Safety / Safety And Risk Management

Supervisor Safety Management

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