Terry Haynes
Bridgeport,CT
Summary
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
20
20
years of professional experience
Work History
Department Manager
The Home Depot
04.2023 - Current
- Leads and develops associates in specific retail departments by training, coaching, and providing day-to-day guidance to ensure excellent customer service. Key responsibilities include managing daily department activities, overseeing merchandise stocking and organization, and providing input on operational and merchandising decisions. The role requires strong product knowledge, leadership skills, and the ability to support the team in achieving sales and productivity goals.
- Core responsibilities
- Team leadership: Lead, train, coach, and develop associates to improve their skills and ensure they provide excellent customer service.
- Daily operations: Manage daily activities, including staff scheduling, task assignment, and ensure departments are well-maintained and stocked.
- Customer support: Assist customers, answer product questions, and resolve customer concerns to ensure a positive experience.
- Merchandising and inventory: Oversee product displays, ensure shelves are stocked, and help manage inventory.
- Operational input: Provide input on operational and merchandising decisions to the store's management team.
- Performance management: Conduct performance reviews and create reports to help team members improve.
- Key skills and qualifications
- Strong product knowledge for the departments they oversee.
- The ability to lead and develop others.
- Excellent communication and interpersonal skills.
- Customer focus and the ability to resolve issues.
- Professional experience and learning potential.
KFC/Taco Bell Area Coach
Rozier’s Associates
09.2014 - 03.2023
- Leadership and Supervision: Directly supervise Restaurant General Managers (RGMs) and Assistant General Managers (AGMs) to ensure high performance standards are met.
- Coaching and Development: Coach RGMs on performance targets, guest service, and employee satisfaction, while also developing their management skills.
- Operational Management: Manage operations, allocate capital budgets, and introduce new company products and initiatives.
- Customer Experience: Ensure consistent and positive customer experience across all restaurants.
- Financial Oversight: Analyze financial performance and ensure compliance with company standards.
KFC Restaurant General Manager
Windram Enterprises
05.2006 - 08.2014
- Responsible for directing the daily operations of a restaurant
- Ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned
Education
Bachelor of Arts - Economics, Political Science
Baruch College/CUNY
New York, NY02.2008
Associate in Arts - Business Administration
Borough of Manhattan Community College
New York, NY06.2005
Certificate in Project Management - undefined
University of the West Indies Distance Learning
St. Vincent03.2002
Skills
- Microsoft Office,
- Microsoft Project,
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
Timeline
Department Manager
The Home Depot
04.2023 - Current
KFC/Taco Bell Area Coach
Rozier’s Associates
09.2014 - 03.2023
KFC Restaurant General Manager
Windram Enterprises
05.2006 - 08.2014
Associate in Arts - Business Administration
Borough of Manhattan Community College
Certificate in Project Management - undefined
University of the West Indies Distance Learning
Bachelor of Arts - Economics, Political Science
Baruch College/CUNY