Terry Haywwod
Winston-Salem,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Front End Customer Lead
Food Lion
11.2014 - 11.2021
- Supervised front-end operations ensuring efficient customer service and accurate transactions.
- Trained and mentored staff on checkout procedures and customer engagement strategies.
- Managed inventory levels at the front end, ensuring product availability and minimal stockouts.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cashier
Burger King
04.2011 - 11.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring error-free financial reporting.
- Assisted in training new staff on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Housekeeping Cleaner
Trinity Elms Assisted Living
03.2009 - 04.2011
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Managed laundry services, ensuring proper handling and hygiene of linens and garments.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
Education
No Degree - General Education
Optional Education
Winston-Salem, NCSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Timeline
Front End Customer Lead
Food Lion
11.2014 - 11.2021
Cashier
Burger King
04.2011 - 11.2014
Housekeeping Cleaner
Trinity Elms Assisted Living
03.2009 - 04.2011
No Degree - General Education
Optional Education