Terry Lynn Hogan
Hammonton,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Government Services
Camden County College
01.2023 - Current
- Community relations with constituents throughout the county.
- Self-motivated, with a strong sense of personal responsibility.
- Execute tasks efficiently in fast-paced environments, ensuring timely project completion and team collaboration.
- Adapt to diverse work environments, effectively balancing independent tasks and team collaboration.
- Facilitate meaningful interactions with constituents, strengthening community ties at various events.
- Cultivate strong relationships through respectful interactions and a commitment to providing assistance as needed.
- Exhibit strong work ethic and meticulous attention to detail in all organizational responsibilities.
Office Manager
Steve Tuttle Plumbing and Heating
04.2018 - 11.2022
- Managed over 30 incoming calls a day, emails and faxes
- Prepared business proposals.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Prepared work orders and estimates.
- Made bank deposits.
- Received orders and handled sensitive business data.
Retired Patrol Sergeant
Pine Hill Police Department
06.1998 - 05.2017
- Served as a decorated officer, achieving recognition for exemplary service and leadership.
- Executed enforcement of New Jersey state laws to ensure compliance and public safety.
- Supervised squad activities to promote teamwork and collaboration. Supported community relations initiatives to enhance public engagement. Assisted in academy and departmental training programs to develop skills and knowledge.
- Demonstrated expertise in conducting comprehensive investigations across various domains.
- Supervised daily patrol operations to ensure community safety and compliance with regulations.
- Coordinated training programs for new officers, enhancing team effectiveness and operational readiness.
- Conducted thorough investigations of incidents, ensuring accurate documentation and adherence to protocols.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
Education
Liberal Arts Major Degree Incomplete -
Gloucester County College
Sewell, NJSkills
- Navigated demanding situations to uphold operational continuity
- Employed strong communication skills to de-escalate tense situations and cultivate positive interactions
- Cultivated a reputation for unwavering dependability and trustworthiness in team development initiatives
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Relationship building
- Complaint handling
- Administrative support
- Problem-solving
- Dependable and responsible
Accomplishments
- Decorated Police Supervisor, Police Academy Instructor and Crisis Intervention Instructor
- Served as an Honor Guard Officer on the department
- Developed a Middle School fitness program that built a relationship with the Police Department
- Participated in Police Academy training as an Instructor for recruits
- Coordinated training for Law Enforcemen interactions with Emotionally Disturbed Persons
- First female to serve on the department
Additional Information
I am a committed individual who always represents an employer professionally both in and outside the workplace.
Timeline
Government Services
Camden County College
01.2023 - Current
Office Manager
Steve Tuttle Plumbing and Heating
04.2018 - 11.2022
Retired Patrol Sergeant
Pine Hill Police Department
06.1998 - 05.2017
Liberal Arts Major Degree Incomplete -
Gloucester County College
Awards
I received several commendations during my career both as a Patrol Officer and Supervisor.