Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Holman

Vicksburg,MS

Summary

During my 44 years working with AT&T I had continuous training in IT, Telecommunications, Leadership, Personal Growth, Team Building and Customer Service.

I am very adaptable to the never ending changes in technology and the workforce. Having been in a supervisory roll, I trained on all new systems and websites that were constantly being implemented to keep up with newer technology and was responsible for training other employees. I worked in and maintained multiple websites on a daily basis, making changes as needed, entering, changing and analyzing data.

I have experience working with a mapping system much like GIS, which mapped the outside AT&T network.

I have been trained and have experience working with hazardous materials including safe handling, storing, and dealing with waste and spill clean ups.

I have twenty six years experience being on call 24/7 to respond immediately following a disaster / weather event. I worked with field forces and contractors during the restoration process. I understand the urgency of these situations and I am willing to volunteer my services as needed during these times and I am accustomed to working long hours as needed.

I am a very dedicated and motivated to give 100% to any task I am given and always willing to assist to help other team members as needed. I have good communication skills and work well with my peers and I am driven to provide the highest level of customer satisfaction.

Overview

44
44
years of professional experience

Work History

Central Office/Cable Maintenance Manager

AT&T
Clinton, MS
04.1979 - 07.2023
  • Tested network connections to ensure proper functioning of the system.
  • Created detailed reports on system usage, performance metrics and other related data points.
  • Ensured compliance with company policies regarding computer use and security procedures.
  • Assisted users with setting up their workstations, printers, scanners and other peripherals.
  • Configured new user accounts in accordance with established guidelines.
  • Managed email accounts by creating aliases, forwarding emails or resetting passwords.
  • Maintained an inventory of spare parts for quick repairs when needed.
  • Collaborated with IT staff members to troubleshoot complex problems encountered by users.
  • Developed positive relationships with customers through courteous communication techniques.
  • Ensured compliance with safety regulations when handling hazardous materials.
  • Provided feedback on processes within the dispatch team to improve efficiency.
  • Conducted regular inventory checks to maintain accurate stock levels in warehouse.
  • Attended weekly meetings with managers to discuss performance metrics and goals.
  • Provided technical support to users regarding telecom equipment, software and applications.
  • Designed, configured and tested network devices such as routers, switches, firewalls.
  • Implemented security policies to protect critical data from unauthorized access.
  • Coordinated with internal teams for installation of new communication infrastructure.
  • Evaluated vendor proposals for telecom services against company objectives.
  • Generated monthly reports outlining key performance metrics related to telecommunications operations.
  • Oversaw and motivated group of 15-20 technical personnel by implementing effective training plans and employee incentives.
  • Elevated quality of work and productivity from team members through improved training strategies.
  • Kept service quality and customer relations in line with established standards to promote long-lasting relationships.
  • Connected wires and cables to terminals and completed necessary paperwork for each work order.
  • Developed telecommunications disaster recovery plans to mitigate downtime.
  • Performed regular tests on systems to keep components functional.
  • Supported end-users with network and device troubleshooting and diagnosis.
  • Coordinated hardware and software installations.
  • Worked overtime to respond to emergencies and fix unsafe conditions.
  • Monitored performance of LAN and WAN and identified potential problems.
  • Performed troubleshooting to resolve network issues in a timely manner.
  • Implemented backup procedures to ensure data availability in case of system failure or disaster recovery scenarios.
  • Provided technical support to users on network-related issues.
  • Optimized existing networks by replacing outdated hardware components with newer ones.
  • Conducted regular audits to identify any unauthorized access or malicious activities on the network.
  • Assisted in designing secure remote access solutions for mobile users over VPNs.
  • Coordinated with vendors to purchase appropriate hardware and software upgrades.
  • Trained end users about best practices related to security while accessing corporate networks.
  • Maintained inventory of parts for emergency repairs.
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Submitted recommendations regarding infrastructure overhauls.
  • Implemented and provided technical support for voice services and equipment.
  • Analyzed equipment performance records to determine need for repair or replacement.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Performed data backups and disaster recovery operations.

Education

Vicksburg High School
Vicksburg, MS

Skills

  • Business Development
  • Expense Tracking
  • Staff Development
  • Marketing
  • Operations Management
  • Strategic Planning
  • Policy Implementation
  • Financial Management
  • Workforce Management
  • Performance Management
  • Contract Management
  • Complex Problem-Solving
  • Cross-Functional Team Management
  • Team Leadership
  • Verbal and Written Communication
  • Customer Relationship Management (CRM)
  • Time Management
  • Performance Evaluations
  • Budget Control
  • Schedule Preparation
  • Key Performance Indicators
  • Software Updating
  • User Training
  • Troubleshooting and Diagnostics
  • Computer Maintenance
  • Customer Needs Assessment
  • Project Coordination
  • Supply Management
  • Data Recovery
  • VoIP Installation
  • LAN/WAN
  • Customer Service
  • Report Preparation
  • Application Installations
  • Technical Troubleshooting
  • Online Chat Support
  • Service Schedule Coordination
  • Application Support
  • Device Installation
  • Issue and Resolution Tracking
  • Software Upgrades
  • Security Certification
  • Teamwork and Collaboration
  • Customer Communication and Empathy
  • Software Patches
  • Equipment Inspection
  • Troubleshooting Network Issues
  • System Performance Assessments
  • Active Listening
  • Attention to Detail
  • Tracking and Documentation
  • Microsoft Certification
  • Network Certification

Timeline

Central Office/Cable Maintenance Manager

AT&T
04.1979 - 07.2023

Vicksburg High School
Terry Holman