Terry Hoxie
Tucson,AZ
Summary
Accomplished Sales Manager offering 6yea+ years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training. Motivated to learn, grow and excel in HCM.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Senior Digital Sales Manager
ADP, LLC
Tucson, AZ
07.2018 - Current
- Work with large companies with 1000 or more employees with Benefit's and Leave Administration solutions.
- Experience working in Public Sector and Healthcare across USA as well as Gulf States.
- Strong communications skills, ability to proactively seek new customers and conduct sales campaigns through all available channels
- Constant desire to improve both product knowledge and sales techniques
- Gaining access, EO, discovery and presenting to range of prospective clients.
- Determine pricing schedules for quotes, promotions and negotiations
- Collaborating with my partners as needed.
- Establish, develop and maintain positive business and customer relationships
- Great listener.
- Do not push companies into solutions they don't fit and ask questions that will assist in making wise buying decisions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Trained three new sales representatives on product, sales strategies and processes.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Identified opportunities for growth within territory and collaborated with sales teams to reach sales goal.
- Communicated product quality and market comparisons by creating sales presentations.
- Maintained up-to-date knowledge of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Set weekly goals for three inside sales representatives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Coordinated six employees selling HCM products and services worth over $2,500,000.00.
- Lead and coordinated multiple RFP processes.
Chief Operations Officer
Friends 4 The Future
Tucson, Arizona
09.2014 - 10.2020
- Non-paying position
- Facilitated ongoing team development and growth through training and professional skills enhancement.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Identified issues, analyzed information and provided solutions to problems
- Developed team communications and information for meetings
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Sales Manager
Canyon Ranch Resort
Tucson, AZ
04.2017 - 07.2018
- Canyon Ranch is luxury wellness lifestyle brand that operates two destination health spa resorts and one retreat property in United States
- One on one interaction with both providers and guests
- Responsible for guests having excellent experiences
- Selling multiple products from multiple companies
- Scheduling appointments
- Conflict resolution with guests and providers
- Worked closely with leaders to create true team workplace
- Provider support so can create best service experience for guests
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained qualified staff by teaching best practices, procedures and sales strategies.
- Worked multiple beauty week events
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Nail Technician
Multiple
Tucson, AZ
01.1988 - 01.2015
- Over 25 years worked for Canyon Ranch and Gadabout as nail technician, as well as rented space at other salons and finally built a home nail salon and was very successful business from there for last 15 years of nail career
- Marketing/Advertising Strategy and Campaigns
- Guest Experience and Satisfaction, Complaints and Retention
- Scheduling
- Inventory and Stocking Supplies
- Maintenance on all Equipment
- Continuing Education Classes
- Excellent Customer Service Skills
- Respect Client Confidence
- Had a Boutique business - handbags, makeup, skincare, nail care, jewelry and sunglasses for retail
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Completed consultations with spa guests to determine nail care needs.
- Communicated effectively with management concerning important customer issues.
- Provided training and mentoring to new staff to maximize performance.
- Designed individualized care programs for over 200 repeat customers.
- Grew repeat client base through effective marketing and customer service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events
- Responded to customer requests and concerns about gel application and nail art designs
Manager
Maui Beach Indoor Tanning Salon
Tucson, AZ
01.2006 - 01.2010
- 7 indoor tanning locations around Tucson and started as sales associate and within year was managing 3-4 of salons and 12 employees
- Salons were in top 3 of sales and earned Manager of the Year several times
- Sales of Product and Tanning time to clients - excellent customer service
- Knowledge of FDA, OSHA and Radiation Regulations as it pertained to the industry
- Interviewed, hired, trained and scheduled all employees - had to let employees go as well
- Tracked employee's monthly averages and supported them in achieving their sales goals
- Achieved own monthly quotas every month earning commission
- Designed and implemented marketing campaigns
- Leading by example is very important in manager
- Kept track of all inventories, cash drawer and credit card reports, month end reports and actively participated in all manager and company meetings
- Worked with other managers to keep all stores staffed and worked many doubles to make sure stores were covered
- Designed ongoing education and training for company, held monthly store meetings and 1:1 with each employee
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded sales goals on regular basis.
- Prepared and recommended long-range plans for development of department personnel.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Master of Gerontology - Psychology
Grand Canyon University
Online05.2018
MBA - Project Managment And Supervision
Ashford University
01.2016
Bachelor's of Science - Health Care Administration/Managment
University of Phoenix
2013
Skills
- PowerPoint Salesforce
- Excel Presentations
- Customer Service Sales
- Sales Quota Management
- Social Media Posts
- Digital Tools
- Client Meetings
- Performance Goals
- Customer Needs Assessments
- Sales Targeting
- Client Base Retention
- Territory Management
- Communications Strategies
- Salesforce
Accomplishments
Presidents Club 1st year 7/2019 at ADP
Over 100% of plan 3 years at ADP
Multiple top sales recognition at ADP
Promoted to Senior Inside Sales Manager 2/2022 at ADP
Certification
Basic Medicare Certification (10/2016 - 12/2017)
Medicare Fraud, Waste and Abuse Training (10/2016 - 12/2017)
Medicare Compliance & Sales Oversight (10/2016 - 12/2017)
Additional Information
- Achievements/Tasks Achievements/Tasks Achievements/Tasks
- HIPAA Security Basics for Health Care Workforce Anti-Money Laundering (AML) Certified Licensed Cosmetology in Arizona for Nails (1988 - 2018) Licensed Arizona Insurance Agent - Property, Health and Life #17510834 (2015 - 2018)
Timeline
Senior Digital Sales Manager
ADP, LLC
07.2018 - Current
Sales Manager
Canyon Ranch Resort
04.2017 - 07.2018
Chief Operations Officer
Friends 4 The Future
09.2014 - 10.2020
Manager
Maui Beach Indoor Tanning Salon
01.2006 - 01.2010
Nail Technician
Multiple
01.1988 - 01.2015
Master of Gerontology - Psychology
Grand Canyon University
MBA - Project Managment And Supervision
Ashford University
Bachelor's of Science - Health Care Administration/Managment
University of Phoenix