Terry Hubby
Story City
Summary
Returns Manager at KMJ Performance with expertise in fraud detection and return policy development. Successfully implemented processes that enhanced efficiency and compliance, resulting in improved customer service. Strong negotiation skills contributed to a collaborative work environment, driving team success and customer satisfaction.
Overview
40
40
years of professional experience
Work History
Returns Manager, Customer Service and Sales
KMJ Performance
Story City
12.2011 - 05.2025
- Maintained up-to-date records of all returned products, including tracking information, item numbers, quantities.
- Investigated and resolved discrepancies between customer orders and actual returns received from stores or warehouses.
- Developed and implemented return policies, procedures, and processes.
- Reviewed daily reports on returned items to identify patterns or anomalies that may indicate fraudulent activity.
- Analyzed customer feedback and complaints to identify trends in returns.
- Ensured compliance with all applicable laws related to product returns.
- Provided technical guidance and support to other departments concerning product return issues.
- Coordinated the processing of refunds for customers who returned goods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Demolition Laborer
RK Demolition
Slater
09.2010 - 11.2011
- Assisted in the demolition of buildings and other structures using hammers, crowbars, and other tools.
- Maintained a clean work environment by disposing of hazardous waste properly.
- Followed all safety protocols when operating heavy machinery such as bulldozers and excavators.
- Prepared surfaces prior to demolition by removing existing fixtures and coverings safely.
- Used protective gear such as hard hats, goggles, ear protection, respirators when necessary.
- Secured hazardous materials such as asbestos, lead paint, and mold during demolition activities.
- Ensured that all hazardous waste was disposed of properly according to regulations.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Operated equipment with strong focus on safety and ground communication.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Lubricated, cleaned or repaired machinery or equipment.
Fork Truck Operator, Shipping, Production Worker
3m
Ames
09.2005 - 08.2010
- Ensured that all products were safely loaded or unloaded from trailers or containers.
- Operated a forklift to move and stack products in warehouse.
- Managed the safe movement of heavy objects around the warehouse environment.
- Adhered to safety regulations while operating a forklift truck at all times.
- Reported any damage or defects found on product packaging to management immediately.
- Attended mandatory training sessions related to safe operation of forklifts.
- Utilized Personal Protection Equipment (PPE) when transporting dangerous items and chemicals.
- Supplied production teams with materials and parts to meet demands.
- Transferred finished goods and products to holding and loading areas.
- Complied with OSHA and MSDS standards and company safety procedures, reducing accidents.
- Operated stretch wrap machines, film roll up-enders and extended boom arm forklift equipment effectively and safely.
- Packaged, labeled and tagged goods before transfer.
- Transported material to correct locations and documented inventory changes.
- Used handheld scanners for warehouse management system compliance.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Relocated goods from dock area to appropriate storage locations.
- Secured loads on pallets to minimize damage and worker injuries.
Store Manager
O'Reilly Auto Parts
Ames
02.2001 - 01.2006
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
Parts Manager
Toyota of Ames
Ames
05.1999 - 01.2001
- Monitored stock levels regularly to avoid backorders or shortages.
- Coordinated delivery schedules for incoming orders.
- Ensured accuracy in order processing and invoicing procedures.
- Maintained records of all orders placed, received, and shipped.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Utilized parts management software for inventory tracking and order processing.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
Auto Parts Manager
Jocko's Auto Parts
Ames
04.1989 - 04.1999
- Monitored customer service standards and took appropriate action when necessary.
- Organized promotional events to increase sales of auto parts products.
- Oversaw the daily activities of subordinate staff members including assigning tasks and monitoring progress.
- Implemented processes for receiving, stocking and organizing merchandise in the warehouse.
- Trained new employees in all aspects of the store's operations, policies and procedures.
- Responded promptly to customer inquiries regarding pricing, availability, product features and other related issues.
- Received, examined and reshelf returned parts.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed employee schedules and daily assignments.
Auto Parts Counterperson
Hap's Auto Supply
Ames
10.1987 - 04.1989
- Organized merchandise displays to promote sales and attract customers.
- Conducted research on discontinued automotive parts in order to locate replacements or alternatives for customers' vehicles.
- Greeted customers and provided assistance with their inquiries.
- Answered phone calls from customers seeking product or service information.
- Processed customer orders, including entering information into a computer system and providing invoices.
- Maintained inventory by restocking shelves and ordering new products as needed.
- Operated point of sales and parts lookup computer systems.
- Tracked team performance targets and sales metrics to identify areas for improvement.
- Ordered or purchased supplies to maintain optimum inventory.
Auto Parts Specialist
Story City Auto Parts
Story City
03.1987 - 10.1987
- Processed customer orders quickly and accurately.
- Assisted customers with selecting and purchasing the appropriate auto parts for their vehicles.
- Organized merchandise displays to promote sales.
- Created purchase orders for inventory restocking as needed.
- Restocked shelves as needed to maintain adequate supply of parts.
- Maintained parts system with current order and sales data.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
Certified Automotive Technician
Munsen Chevrolet - Buick
Story City
05.1985 - 03.1987
- Completed repair orders in a timely manner while adhering to established quality standards.
- Repaired or replaced worn parts such as brake pads, wheel cylinders and hoses.
- Utilized specialized testing equipment such as emission analyzers, compression testers.
- Maintained records of all work performed on customer vehicles in accordance with company policy.
- Adjusted carburetors, valves and distributors according to specifications.
- Performed road tests to ensure that repaired vehicles met performance standards.
- Kept abreast of advancements in automotive technology through continuing education courses.
- Diagnosed engine malfunctions using computerized diagnostic equipment.
- Tested vehicle engines, electrical systems and brakes to diagnose issues.
- Maintained certifications and completed training on systems and components.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
Education
Associate of Applied Science - Automotive Technician
DMACC
Ankeny, IA05-1984
High School Diploma -
Roland-Story Community Schools
Story City, IA05-1982
Skills
- Customer service
- Technical support
- Employee training
- Fraud detection
- Return policy development
- Negotiation and conflict resolution
- Positive attitude
- Multitasking Abilities
- Reporting and documenting
Affiliations
- Amateur Photography, Nature Landscapes and Nightscenes
- Pyrotechnic - Local Large Events Lead Shooter
- Auto Repair and Modifications
- Construction and Woodworking
Timeline
Returns Manager, Customer Service and Sales
KMJ Performance
12.2011 - 05.2025
Demolition Laborer
RK Demolition
09.2010 - 11.2011
Fork Truck Operator, Shipping, Production Worker
3m
09.2005 - 08.2010
Store Manager
O'Reilly Auto Parts
02.2001 - 01.2006
Parts Manager
Toyota of Ames
05.1999 - 01.2001
Auto Parts Manager
Jocko's Auto Parts
04.1989 - 04.1999
Auto Parts Counterperson
Hap's Auto Supply
10.1987 - 04.1989
Auto Parts Specialist
Story City Auto Parts
03.1987 - 10.1987
Certified Automotive Technician
Munsen Chevrolet - Buick
05.1985 - 03.1987
Associate of Applied Science - Automotive Technician
DMACC
High School Diploma -
Roland-Story Community Schools
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