Terry Ingram
Quitman,GA
Summary
Dedicated to delivering the highest quality of professionalism to employers and employees, with a strong focus on profitability and exceptional customer service in supervised stores. Committed to fostering internal management growth, ensuring a motivated and skilled team that drives success. Proven ability to enhance operational efficiency while maintaining a customer-centric approach, resulting in increased satisfaction and loyalty. Passionate about creating an engaging work environment that empowers individuals to excel and contribute to overall business objectives.
Overview
39
39
years of professional experience
1
1
Certification
Work History
District Manager
Sailormen Popeyes Inc
05.2022 - 10.2025
- Developed and implemented training programs for management teams to improve service standards.
- Led operational strategies to enhance store performance across multiple locations.
- Streamlined operational workflows, enhancing efficiency across district facilities.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
District Manager
Burger King
08.2012 - 05.2022
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and drive regional marketing initiatives effectively.
- Managed budget allocations, ensuring financial targets met across all district operations.
- Established customer satisfaction benchmarks, resulting in improved service delivery metrics.
- Supervised various locations, enforcing high-quality standards of operation.
Restaurant Supervisor
McDonald's
04.2002 - 08.2012
- Supervised eleven stores, promoted managers to assistant store managers and store managers. Growth and development in sales and profits. Training managers to meet bottom-line profits, strengthen and develop their teams, reduction of customer service complaints, and achieve a 90-day turnaround in sales, profits, and staff retention. Developed action plans for speed of service reduction, food cost, and labor targets.
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
Owner Operator
Bekins Van Lines
06.1994 - 03.2002
- Transportation of household goods to forty-eight states and Canada. Ensuring the driving logbook policy was adhered to. Maintained wonderful customer service to my clients and their families through every move.
- Oversaw daily operations, ensuring efficient moving and storage services.
- Developed strategic partnerships with local businesses to enhance service offerings.
Demolition Expert
U.S. Army
04.1987 - 03.1994
- Desert Storm/ Desert Shield Combat Veteran. Responsible for target reconnaissance and the location of explosive devices, and the destruction of targets and devices with explosives.
- Conducted demolition operations utilizing explosives and mechanical equipment for safe site clearance.
- Developed and implemented safety protocols to ensure compliance with military regulations during demolition projects.
- Trained junior personnel in demolition techniques, equipment usage, and safety standards to enhance team effectiveness.
- Collaborated with engineering teams to assess structural integrity prior to demolition activities, ensuring project feasibility.
- Supervised project timelines, resource allocation, and workflow for multiple demolition assignments simultaneously.
Education
No Degree - Business Management, Small Business
University of Phoenix
Phoenix, AZ07.2017
Certificate of Completion - Basic law enforcement and corrections
North FL Comm College
Madison, FL01.1996
Skills
- Approaches to boost profit margins
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Operations management
- Customer relations
- Sales management
- Staff development
Accomplishments
- Supervised team over 280 staff members.
- Collaborated with team of 280 in the development of food cost below 2%.
- Achieved 1.8% food cost by effectively helping with team monitor food loss only a daily basis instead of weekly.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved outliers which led to better food cost results..
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- McDonald's
- 2008 Basic Shift Management
- 2010 Advanced Shift Management
- 2011 Effective Management Practices
- McDonald's/ Hamburger University
- 2011 Restaurant Operations Leadership Practices
- Certified Serv-Safe instructor and proxy since 2014
Timeline
District Manager
Sailormen Popeyes Inc
05.2022 - 10.2025
District Manager
Burger King
08.2012 - 05.2022
Restaurant Supervisor
McDonald's
04.2002 - 08.2012
Owner Operator
Bekins Van Lines
06.1994 - 03.2002
Demolition Expert
U.S. Army
04.1987 - 03.1994
No Degree - Business Management, Small Business
University of Phoenix
Certificate of Completion - Basic law enforcement and corrections
North FL Comm College