Terry J. Bynum
Grand Prairie,Texas
Summary
Results-driven leader with over 15 years of experience in HR technology implementation, organizational transformation, and change management. Proven ability to lead large-scale, cross-functional projects, deliver measurable business outcomes, and align organizational structures with strategic objectives. Known for analytical rigor, exceptional communication skills, and a collaborative approach to driving transformation.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Leader
LEVATA Human Performance
08.2023 - Current
- Designed and implemented change management programs supporting large-scale transformation initiatives, leading to a 25% increase in adoption rates across client organizations.
- Conducted readiness assessments and developed training programs, achieving a 20% improvement in employee engagement post-implementation.
- Partnered with stakeholders to create equitable and inclusive solutions, ensuring cultural alignment and a 30% increase in project success rates.
- Facilitated change programs that increased employee adaptation rates by 30%, reducing resistance and improving productivity by 20%.
- Utilized tailored change management methodologies that improved project delivery timelines by 15% and increased stakeholder satisfaction by 25%.
- Structured and supported behavioral change through coaching and learning approaches, increasing leadership development program participation by 30%.
Organizational Change Management Lead (Contract)
Mindlance inc. Network
12.2022 - 01.2024
- Developed and executed change management strategies for HR and IT system transformations, achieving a 15% reduction in implementation timelines.
- Enhanced stakeholder communication strategies, resulting in a 25% improvement in user satisfaction metrics.
- Directed training and support programs, increasing adoption rates by 40% within the first quarter of rollout.
- Designed and executed change interventions that improved team performance metrics by 20% and boosted individual employee engagement scores by 15%.
- Applied an equitable lens to evaluate and build inclusive projects, improving inclusion scores by 20% in employee feedback surveys.
- Skills include expertise in Organizational Change Management, Training, Contact Centers, and CCaaS
Organizational Transformation and Change Management Consultant
iA American Warranty Group
03.2022 - 01.2023
- Lead the strategy and execution of change management on M &A and Integration for HR, Finance and IT functions that support the firm's core strategies and deliver tangible and sustainable results
- Estimate resources needed for program change efforts and partner with program leader and HR to secure and onboard appropriate resources
- Led change management efforts during M&A activities, reducing operational disruption by 20%.
- Designed integrated change plans for HR, Finance, and IT, improving cross-functional collaboration by 30%.
- Identified and mitigated risks, enabling the program to achieve a 95% stakeholder approval rate.
- Delivered leadership engagement strategies that increased self-leadership proficiency scores by 25% and team productivity by 20%.
Organizational Change Management Lead (Contract)
The Judge Group
05.2021 - 12.2021
- Lead the strategic transition from ITIL-based IT Service Management (ITSM) practices to the COBIT governance framework, ensuring alignment with organizational goals and compliance standards
- This includes assessing current ITSM processes, identifying gaps in governance practices, and developing a structured roadmap for adopting COBIT principles
- Collaborate with cross-functional teams to design and implement updated policies, processes, and controls that enhance governance, risk management, and operational efficiency
- Directed the transition from ITIL to COBIT frameworks, enhancing compliance adherence by 20%.
- Developed and delivered communication plans that improved stakeholder understanding by 35%.
- Designed user adoption programs, achieving a 90% proficiency rate within three months of deployment.
- Facilitated virtual and in-person workshops, achieving a 90% participant satisfaction rate and driving actionable results within 30 days post-session.
Organizational Development and Career Guidance
JPS Health Network
08.2017 - 05.2021
- Transformational leader who design and execute organizational design and change management activities; communicates plans and anticipated outcomes
- Conducted organizational needs assessments that led to a 15% improvement in workforce agility and readiness.
- Spearheaded Infor HCM upgrades, reducing manual processing times by 25%.
- Implemented leadership development programs, increasing succession readiness by 20%.
- Designed engagement and learning strategies that increased leadership proficiency by 25% and enhanced organizational alignment by 15%
Organizational Transformation and Talent Consultant
Deloitte
05.2015 - 02.2016
- Formulated frameworks for future-state organizational design, achieving a 30% increase in operational efficiency.
- Drafted job descriptions and profiles that improved role clarity and reduced turnover by 15%.
- Designed user adoption programs, resulting in a 20% increase in training effectiveness scores.
- Participated in building a change and learning service line, contributing to a 15% revenue growth and a 25% increase in client engagement.
Change Lead Analyst (Contract Role)
Frito Lay
06.2014 - 02.2015
- Adapted Prosci, Emerson Human Capital Consulting and Kotter methodology, tools, templates and best practices for leading change into a framework for the Change Enablement Center
- Developed change management frameworks that reduced resistance by 25%.
- Delivered communication and training programs, achieving a 30% increase in employee engagement.
- Implemented monitoring tools to track adoption rates, showing a 90% proficiency rate within six months.
- Leaned into challenging scenarios, navigating high-stakes environments to deliver quality results on time.
Strategic Planning & Implementation Change Leadership & Instructional Designer
Southwest Airlines
10.2013 - 04.2014
- Create a change leadership curriculum and build capability strategy to develop change leaders in change leadership concepts and methodology
- Adapted Prosci and Kotter methodology tools, templates and best practices for leading change
- Developed a change leadership methodology, toolset, competency model, and practitioner qualifications
- Created an eight hours workshop that identified SWA change leadership framework built from Prosci and Kotter methodology for leading change
- Created a curriculum that consists of 14 modules with change leadership competencies to develop change leaders executives
- Developed and implemented employee training programs, resulting in a 25% increase in adoption rates for new tools and processes.
Learning and Development Consultant
Experian
07.2004 - 07.2013
- Led training project management initiatives, resulting in a 20% improvement in performance metrics.
- Directed training teams across multiple locations, achieving a 25% increase in productivity through process optimization.
- Successfully transitioned contact centers to revenue generation customer relations service, reducing response times by 30% and multiple calls rate by 18%.
- Designed and implemented training strategies that supported key organizational shifts, increasing workforce agility by 15%.
- Served as the point of contact/subject matter expert during an examination by the CFPB by responding to requests and inquiries regarding documented policies and procedures, work processes, resolving consumer complaints and other business practices; contribution led to a 1 rating by the CFPB
- Coached and mentored two peers
Education
No Degree - Project Management
Collin County Community College
Plano, TX10.2014
Master of Science - Master of Science – Applied Technology Performance
University of North Texas
Denton, TX06.2008
Bachelor of Science - Business Management And Ethics
Dallas Christian College
Dallas, TX05.2003
Skills
- Organizational Development/Effectiveness
- Talent Management
- Change Management
- Coaching and Mentoring
- Data Analytics and Reporting
- Servant and Transformational Leader
Certification
- IAODT Certificate in Organizational Design & Transformation
- Prosci® Change Management Certification
- Project Management Certificate Series (PMBOK®)
- InsideOut Coaching
- True Color Basic Awareness Certified Facilitator
- ASTD E-Learning Instructional Designer
Timeline
Service Leader
LEVATA Human Performance
08.2023 - Current
Organizational Change Management Lead (Contract)
Mindlance inc. Network
12.2022 - 01.2024
Organizational Transformation and Change Management Consultant
iA American Warranty Group
03.2022 - 01.2023
Organizational Change Management Lead (Contract)
The Judge Group
05.2021 - 12.2021
Organizational Development and Career Guidance
JPS Health Network
08.2017 - 05.2021
Organizational Transformation and Talent Consultant
Deloitte
05.2015 - 02.2016
Change Lead Analyst (Contract Role)
Frito Lay
06.2014 - 02.2015
Strategic Planning & Implementation Change Leadership & Instructional Designer
Southwest Airlines
10.2013 - 04.2014
Learning and Development Consultant
Experian
07.2004 - 07.2013
- IAODT Certificate in Organizational Design & Transformation
- Prosci® Change Management Certification
- Project Management Certificate Series (PMBOK®)
- InsideOut Coaching
- True Color Basic Awareness Certified Facilitator
- ASTD E-Learning Instructional Designer
No Degree - Project Management
Collin County Community College
Master of Science - Master of Science – Applied Technology Performance
University of North Texas
Bachelor of Science - Business Management And Ethics
Dallas Christian College
Similar Profiles
Todd A. Bialowas, M.D., FACEPTodd A. Bialowas, M.D., FACEP
Sports Medicine Physician at Miami University Human Performance and WellnessSports Medicine Physician at Miami University Human Performance and Wellness
Philip QuackenbushPhilip Quackenbush
Strength and Conditioning Intern at Hastings College Department of Human PerformanceStrength and Conditioning Intern at Hastings College Department of Human Performance
Eric SeesEric Sees
Research Assistant at Lewis Human Performance LabResearch Assistant at Lewis Human Performance Lab