Terry Jean
Pawcatuck
Summary
Dedicated emergency management and public safety professional with extensive experience in EMS response, 911 dispatch operations, and multi-agency coordination. Skilled in crisis communication, incident management, and delivering high-quality patient care under pressure. Proven ability to train new personnel, support community safety initiatives, and enhance emergency service efficiency. Committed to maintaining high standards of professionalism and continuous improvement.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Lieutenant
Stonington Ambulance
Stonington
08.2025 - Current
- Respond to emergency calls, providing comprehensive patient assessment and life support.
- Coordinate with EMTs and paramedics to ensure seamless patient care and safe transport.
- Maintain medical equipment readiness and ensure compliance with safety protocols.
- Train new members in emergency response procedures and driver operations.
- Document assessments, interventions, and incident details in accordance with medical reporting standards.
911 Dispatcher
Mohegan Sun Police Department
Uncasville
08.2024 - Current
- Coordinate police, fire, and EMS responses using CAD systems.
- Manage fire panel systems, alarms, and emergency resets.
- Provide calm, structured guidance to callers in crisis while gathering essential information.
- Communicate critical updates to field units to ensure efficient, safe response operations.
- Monitor resource allocation and call patterns to enhance dispatch efficiency.
Emergency Medical Responder
Stonington Ambulance
Stonington
06.2024 - Current
- Deliver immediate medical care, including CPR, wound treatment, and stabilization.
- Collaborate with EMS teams during patient transport and handoffs.
- Conduct equipment inspections and maintain readiness for emergencies.
- Engage with patients and families with professionalism and compassion.
Emergency Medical Responder
Westbrook Ambulance
Westbrook
03.2021 - Current
- Provide rapid emergency medical assistance in a high-volume EMS environment.
- Follow established protocols for BLS care, patient documentation, and incident reporting.
- Support multi-agency operations and maintain calm during high-stress incidents.
Volunteer Firefighter
Gales Ferry Fire Company
Gales Ferry
12.2018 - Current
- Participate in fire suppression, search and rescue, and emergency medical support.
- Maintain firefighting equipment and conduct safety inspections.
- Support community fire prevention education.
- Document incident responses and uphold compliance with safety standards.
Security Officer
Big Night Entertainment Group
Ledyard
04.2023 - 08.2025
- Enforced safety protocols and monitored venue access.
- Identified and mitigated potential security threats.
- Assisted in emergency evacuations and coordinated with law enforcement.
Security Officer
Paddy’s Beach Club
Westerly
05.2024 - 04.2025
- Maintained crowd control during high-volume events.
- Conducted safety checks and assisted during emergency situations.
- Completed detailed incident reports and collaborated with emergency services.
Lead Service Advisor
Scranton Chevrolet
Norwich
11.2023 - 05.2024
- Served as primary contact for automotive service customers.
- Explained repair needs and service recommendations clearly.
- Built positive customer relationships and ensured high service satisfaction.
Automotive Sales Consultant
Westbrook Toyota
Westbrook
08.2023 - 11.2023
- Guided customers through vehicle selection and purchase.
- Explained features, financing options, and warranty coverage.
- Maintained accurate inventory and supported dealership operations.
Education
Bachelor of Science - Emergency Management And Homeland Security
Post University
Waterbury, CT 08.2025 - 02.2026
High School Diploma -
Marine Science Magnet High School
Groton, CTSkills
- Emergency medical response
- Dispatch & CAD systems
- Incident management
- Crisis communication
- Fire suppression & rescue
- Security operations
- Public safety coordination
- Patient care & triage
- Report writing
- Leadership
- Customer service
- Time management
- Automotive service advising
- Emergency response
Certification
- EMR Certification
- BLS / CPR / AED
- EVOC
- ICS-100, ICS-200, IS-700, IS-800
- First Aid Certification
- FEMA Disaster Response Training
Additional Information
Volunteer responder with Team Rubicon (2021–Present), supporting national disaster relief operations, pre-incident planning, and safety operations.
Timeline
Bachelor of Science - Emergency Management And Homeland Security
Post University
08.2025 - 02.2026
Lieutenant
Stonington Ambulance
08.2025 - Current
911 Dispatcher
Mohegan Sun Police Department
08.2024 - Current
Emergency Medical Responder
Stonington Ambulance
06.2024 - Current
Security Officer
Paddy’s Beach Club
05.2024 - 04.2025
Lead Service Advisor
Scranton Chevrolet
11.2023 - 05.2024
Automotive Sales Consultant
Westbrook Toyota
08.2023 - 11.2023
Security Officer
Big Night Entertainment Group
04.2023 - 08.2025
Emergency Medical Responder
Westbrook Ambulance
03.2021 - Current
Volunteer Firefighter
Gales Ferry Fire Company
12.2018 - Current
High School Diploma -
Marine Science Magnet High School