Terry Jenrich
Shalimar,FL
Summary
Accomplished professional with a proven track record at Tru Plumbing & Gas LLC, enhancing financial accuracy and streamlining bookkeeping processes. Excelled in customer service roles, significantly improving client retention and satisfaction. Skilled in QuickBooks and effective communication, adept at resolving conflicts and managing accounts receivable, demonstrating a strong ability to drive results and foster team collaboration.
Overview
20
20
years of professional experience
Work History
Bookkeeping Administrative Assistant
Tru Plumbing & Gas LLC
11.2022 - Current
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Completed financial reports, providing insight into performance, operations, and cash flow.
Customer Service Representative
NW Florida Daily News
10.2016 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Liaison Manager
Amenity Services Inc.
03.2004 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Started as customer service representative promoted to customer service center manager and eventually promoted to customer liaison manager.
Education
Bachelor of Science - Business Administration
Everest College - Brandon Fl
Brandon, FL07.2011
Associate of Science - Business Administration
Florida Metroplitan University
Brandon, FL07.2008
Skills
- Payroll Processing
- Accounts receivable management
- Expense Tracking
- Bank Reconciliation
- Cash Flow Management
- Quickbooks
- Customer Service
- Accounts Receivable
- Month-end reports
- Microsoft Excel
- Invoicing and Billing
- Financial Management
Additional Information
Served in the United States Navy from April 1967 to March 1968 rejoined in 1976 retired in 1991. I have been involved with the American Legion serving as Commander, Executive Board Member, Chaplin, Adjutant. I have been involved with the Veterans Tribute Tower Memorial since 2013 as the Finance Officer.
Timeline
Bookkeeping Administrative Assistant
Tru Plumbing & Gas LLC
11.2022 - Current
Customer Service Representative
NW Florida Daily News
10.2016 - 07.2021
Customer Liaison Manager
Amenity Services Inc.
03.2004 - 07.2021
Bachelor of Science - Business Administration
Everest College - Brandon Fl
Associate of Science - Business Administration
Florida Metroplitan University