Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Johns

Umatilla

Summary

Dynamic Intake Specialist at CAPECO with a proven track record in data entry and compassionate communication. Enhanced client satisfaction through meticulous documentation and effective case management strategies. Recognized for critical thinking and adaptability, successfully streamlining processes to improve service delivery and empower underserved populations.

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

17
17
years of professional experience

Work History

Intake Specialist

CAPECO
09.2021 - 12.2024
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
  • Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
  • Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Enhanced office productivity by handling high volume of callers per day.
  • Developed and maintained accurate records of programs and services.
  • Facilitated communication between clients and other service providers.
  • Developed and maintained relationships with community organizations and agencies.
  • Developed and implemented strategies to enhance quality of social services.
  • Coordinated with local government to provide resources to clients.
  • Developed and implemented programs to engage and empower underserved populations.
  • Provided support to social service clients in navigating available resources.

Case Manager

CAPECO
09.2021 - 12.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to housing.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.

Driver

Ryde Taxi
05.2017 - 08.2021
  • Drove a wheelchair van and 14 passenger bus for the city of Pendleton.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Lead Supervisor

Wildhorse Casino
11.2007 - 01.2017
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
  • Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
  • Optimized resource allocation to maximize profitability while maintaining high-quality standards in service delivery.

Education

Jefferson High
Jefferson, OR

Skills

  • Data entry and records maintenance
  • Compassionate communication
  • Critical thinking
  • Intake assessment

Timeline

Intake Specialist

CAPECO
09.2021 - 12.2024

Case Manager

CAPECO
09.2021 - 12.2024

Driver

Ryde Taxi
05.2017 - 08.2021

Lead Supervisor

Wildhorse Casino
11.2007 - 01.2017

Jefferson High

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