Terry Johnson
Fairborn,OH
Summary
Dynamic operations leader with a proven track record at McDonald's, driving organizational growth through strategic initiatives and operational efficiency. Expert in data-driven performance assessment and effective team leadership, achieving significant cost reductions and enhancing productivity. Committed to fostering a culture of continuous improvement and excellence in service delivery.
Overview
23
23
years of professional experience
Work History
Director of Operations
Monfort / Vorhees Family McDonald's Restaurants
01.2017 - 04.2025
- Oversaw daily operations across multiple restaurants, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
McDonald's Field Service Consultant
McDonald's Corporation
03.2014 - 12.2016
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Actively participated in industry conferences and events as a representative of the company, fostering valuable connections with prospective clients and partners alike.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
McOpCo Operations Supervisor
McDonald's Corporate Restaurants
01.2002 - 03.2014
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Led team training initiatives, fostering skill development and knowledge sharing among staff.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Skills
- Operational efficiency
- Operations oversight
- Organizational strategy development
- Execution of strategic initiatives
- Effective team leadership
- Data-driven performance assessment
Accomplishments
- Led deployment of:
- Labor Scheduling Programs
- ISP / Food Cost routines
- Operations Updates
- McCafe roll outs
- NewPos in Ohio McOpCo at 98 restaurants
- Oversaw twenty two Development projects including MRP's, Rebuilds, Relocations and new sites
- Original member of Ohio region Tech Board and participated in the founding of the program that is today OTP Pro.
Timeline
Director of Operations
Monfort / Vorhees Family McDonald's Restaurants
01.2017 - 04.2025
McDonald's Field Service Consultant
McDonald's Corporation
03.2014 - 12.2016
McOpCo Operations Supervisor
McDonald's Corporate Restaurants
01.2002 - 03.2014
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