Terry Jordan

Portland,Oregon

Summary

Motivated Fraud Analyst touting 10+ years of expertise investigating suspicious activity . Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Skills

Effective communication
Types of fraud
Dispute Resolution
Microsoft Office
Verbal and written communication

Computer proficiency
Written Communication
Self-motivated professional
Flexible & Adaptable
Teamwork

Work History

Claims Analyst

Bank Of America Via Signature Solutions LLC

Portland, United States

08.2021 - Current

Verified accurate recordkeeping processes, reducing financial inconsistencies.
Investigated daily variances and corrected errors to resolve discrepancies.
Issuing missing credits from previous fraud claims.
Sending necessary correspondence to customer to advise of error found and corrected.

Fraud Investigator

Simple Finance

Portland, OR

07.2020 - 06.2021

Conducted prompt and thorough investigations on referred files.
Summarized all key information regarding investigation into detailed report for delivery to client.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Processed claims with Reg E guidelines
experience in processes pertaining to chargebacks, ACH and debit/credit card fraud.

Fraud Representative

Genesis Financial Solutions

Beaverton, Oregon

10.2014 - 02.2020

Submitting fraud cases and educating customers on following steps in which their cases will be handled.
Placing fraudulent charges in dispute and requesting documents from merchants for both retail and MasterCard accounts.
Processing charge-backs for fraudulent charges.
Resolving customer's cases in a timely manner according to reg Z requirements.

Fraud Liaison Representative

US Bank

Portland, Oregon

03.2010 - 07.2014

Answer customers' questions, and provide information on procedures or policies.
Assist customers by providing information and resolving their complaints.
Initiate customer fraud and dispute claims.
Ordering aﬃdavits and educating customers on the following process in which their cases will be resolved.
Educating customers on how to prevent further fraudulent activity.
Opening new accounts as necessary.

Client Advocate

Banfield, The Pet Hospital

Portland, OR

10.2007 - 05.2009

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Education

High School Diploma -

Evergreen High School

Vancouver, WA

06.1996