Summary
Overview
Work History
Education
Skills
Phone
Awards
Timeline
Generic

Terry Krueger

Big Bend,WI

Summary

Utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

28
28
years of professional experience

Work History

Lead Process Maximization Consultant

Stoic Business Consulting
07.2020 - Current
  • Partnering with long time colleague, brought holistic business and process improvement to mid-size companies
  • Our goal is to make processes work for the organization, to exploit the process and maximize output while minimizing overhead
  • Most improvements function as ‘Directed Kaizen’ to minimize negative business impact.

Continuous Improvement North American Program Manager / Major Project Lead

Johnson Controls Inc
07.2010 - 07.2020
  • Reporting to the Vice President of Quality, this position was responsible for defining CI strategy, identification of opportunities, benchmarking, metric definition and development, opportunity qualification and quantification
  • Leader of a team responsible for achieving annual targets and cascading goals to geographic regions and regional leaders
  • A revised Customer Satisfaction Program was introduced Q1 of 2011 which was functionally managed via the Continuous Improvement group and partnerships with liaisons in the field organization
  • This position also entailed the transformations of our Reynosa MX and Juarez MX to JCMS and CI culture in general.

CRM Data Migration Lead

Johnson Controls Inc
09.2008 - 07.2010
  • Johnson Controls had been operating with multiple legacy CRM’s
  • The transformation to a single CRM, with Continuous Improvement principles engrained and with enhanced capabilities required merging of data from five legacy systems
  • Included in this was a comprehensive deduplication process using fuzzy logic, relying on Dunn & Bradstreet master data
  • This position established data and metric definition, availability, deduplication, and cleanliness as well as a framework to maintain data integrity.

Field Service Analytics Manager

Johnson Controls Inc
10.2007 - 09.2008
  • After the integration of YORK International, there was a need to standardize metrics, measurements, and reporting
  • This position also included management and reporting of the Customer Satisfaction program including NPS (Net Promoter Score) improvement strategies.

Continuous Improvement - Finance Program Office

Johnson Controls Inc
07.2005 - 10.2007
  • With the purchase of YORK International, Johnson Controls required oversight of integration and process development for the new combined organization.

Six Sigma Master Black Belt

Johnson Controls Inc
01.2001 - 07.2005
  • Trained, mentored and certified a team of six Black Belts
  • Trained five waves of Black Belts in Juarez Mexico and Milwaukee WI
  • Guest speaker at 2004 IQPC “Six Sigma for Finance and Accounting” Conference
  • Mentor and facilitator “Extreme Learning Program” team (A development program for senior leaders who have demonstrated the potential to be a next-generation global leader at Johnson Controls.)

Six Sigma Black Belt

Johnson Controls Inc
01.2000 - 05.2005
  • Trained by Six Sigma Academy, initially a member of the “Finance & Back Office” Team
  • Transactional project focus with responsibility for performance of the Shared Service Center.

Senior Support Technician

Johnson Controls Inc
11.1999 - 01.2000
  • As part of the Y2K preparation initiative, all technically proficient individuals were temporarily given support responsibilities.

HVAC Material Marketing Lead Representative

Johnson Controls Inc
10.1997 - 11.1999
  • Implementation of annual Marketing strategy, creation of Customer Database, Competitive Intelligence program, and promotional mailings.

HVAC Technical Sales Rep

Johnson Controls Inc
11.1996 - 10.1997
  • Internal sales of replacement and preventative maintenance materials for both OEM and 3rd party applications.

Education

Master of Business Administration -

Cardinal Stritch University
Milwaukee WI
06.2004

Bachelor of Arts in International Relations -

University of Wisconsin
Milwaukee WI
06.1996

Skills

  • Six Sigma - Master Black Belt
  • Lean Training Facilitator
  • Lean Practitioner
  • Kepner-Tregoe Practitioner
  • Hoshin Kanri
  • Other: Advanced data analysis and relevant tools (Excel, Minitab, Access, Hyperion Financials, PowerBI etc)
  • Team Leadership & Development
  • Continuous Improvement
  • Project Management

Phone

(414) 559-3708, (414) 212-5741

Awards

  • Chairman’s Award Recipient (Four Times)
  • Merit Award Recipient (Twelve Times)
  • Above and Beyond 2014 Recognition

Timeline

Lead Process Maximization Consultant

Stoic Business Consulting
07.2020 - Current

Continuous Improvement North American Program Manager / Major Project Lead

Johnson Controls Inc
07.2010 - 07.2020

CRM Data Migration Lead

Johnson Controls Inc
09.2008 - 07.2010

Field Service Analytics Manager

Johnson Controls Inc
10.2007 - 09.2008

Continuous Improvement - Finance Program Office

Johnson Controls Inc
07.2005 - 10.2007

Six Sigma Master Black Belt

Johnson Controls Inc
01.2001 - 07.2005

Six Sigma Black Belt

Johnson Controls Inc
01.2000 - 05.2005

Senior Support Technician

Johnson Controls Inc
11.1999 - 01.2000

HVAC Material Marketing Lead Representative

Johnson Controls Inc
10.1997 - 11.1999

HVAC Technical Sales Rep

Johnson Controls Inc
11.1996 - 10.1997

Master of Business Administration -

Cardinal Stritch University

Bachelor of Arts in International Relations -

University of Wisconsin

Similar Profiles

CREATE PROFILE
Terry Krueger