Terry Kuehl
Indianapolis,IN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
34
34
years of professional experience
2
2
Certifications
Work History
Mortgage Account Manager
Everwise Credit Union
Indianapolis
03.2005 - Current
- Establish relationships with realtors and real estate offices and inform them of current products, programs, promotions and interest rates
- Conduct sales presentations to real estate office sales meetings and Professional realtor organizations
- Responsible for educating and working with Service Center Managers and Business Development Officers to further establish relationships with business partners and promote mortgage services
- Responsible for participating in Realtor and Professional groups and other community related activities
- Responsible for cross selling and promoting all other TCU products
- Voted by Indy Monthly readers “Top Lending Professional” 2012 - 2015 and 2020 - 2022
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Educated clients on new products or services to increase customer engagement with brand.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Developed and implemented strategies to increase client retention.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
Commercial Lending Specialist
Everwise Credit Union
Indianapolis
03.2017 - 08.2019
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Interview applicants to determine financial eligibility and feasibility of granting loans
- Determine all applicable ratios and metrics and set up debt payment plans
- Communicate with clients either to request or to provide information
- Justify decisions (approvals/rejections) and report on them
- Complete loan contracts and counsel clients on policies and restrictions
- Update job knowledge on types of loans and other financial services
- Maintain and update account records
- Assess customer needs, explore all options and introduce different types of loans
- Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas.
- Assessed loan portfolios for compliance with underwriting policies.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Explained very technical financial information to applicants in easy to understand language.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
- Researched and updated industry knowledge on changing legislation and regulations.
Mortgage and Financial Consultant
LANGDON MORTGAGE COMPANY, INC.
Indianapolis
06.2001 - 03.2005
- Responsible for identifying and acquiring new residential loan business
- 12.8M in purchase and refinance business exceeding 2004 goal by 24%
- Established and managed a defined customer base to ensure growth and profitability
- Implemented strategic sales techniques and customer service models to ensure total customer satisfaction throughout the entire lending process/cycle.
Commercial Account Manager
FORD MOTOR COMPANY
Indianapolis
07.1997 - 05.2001
- Identified, solicited and serviced major commercial vehicle accounts
- 5.6M in major account sales 4/2000 – 4/2001
- Honored recipient of Ford Motor Company’s Blue Oval Award, 8/2000 for achievement in providing Highest Level of Customer Satisfaction.
Regional Marketing Manager
SIX FLAGS THEME PARKS
11.1994 - 06.1997
- Solely managed total business marketing operations while maximizing park attendance in St
- Louis and Chicago parks
- Sold and promoted mass retail programs and third party promotional opportunities by teaming with McDonald’s, Indianapolis Motor Speedway, and Coca-Cola
- Increased distribution of promotional materials from 200,000 to 2,200,000 pieces, which generated sales of $2M+ annually.
Group Sales and Tourism Manager
INDIANAPOLIS ZOO
12.1989 - 11.1994
- Consistently met and exceeded group sales attendance and revenue objectives by generating 60% of new business
- Personal sales goals totaled 200,000 out of 956,000 Zoo visitors
- Developed promotions, employee appreciation events and corporate events including the NFL, NBA, NCAA, and the Indianapolis Motor Speedway.
Education
Bachelor of General Studies -
BALL STATE UNIVERSITY
Muncie, IndianaSkills
Introduction of Products/Services to MarketsField Level and On-Site-SalesRegional/National Account DevelopmentStrategic Sales/Marketing
Product and service sales
Sales expertise
Database Management
Tactical planning
Trend forecasting
Goals and performance
Lead prospecting
Relationship building and management
Territory Management
Upselling
Strategic planning
Coordinating documents
Client Development
Business development and planning
Market forecasting
Account management
Account development
Certification
Professional Realtor, Indiana, 1995, Present
Affiliations
- Board of Directors, YMCA Camp Eberhart, 2002, Present
- Board President, Care for Kids Foundation, 2009, 2014
- Volunteer, Cystic Fibrosis Foundation, 2004, Present
- Volunteer, National Kidney Foundation, 2006, Present
Timeline
Commercial Lending Specialist
Everwise Credit Union
03.2017 - 08.2019
Mortgage Account Manager
Everwise Credit Union
03.2005 - Current
Mortgage and Financial Consultant
LANGDON MORTGAGE COMPANY, INC.
06.2001 - 03.2005
Commercial Account Manager
FORD MOTOR COMPANY
07.1997 - 05.2001
Regional Marketing Manager
SIX FLAGS THEME PARKS
11.1994 - 06.1997
Group Sales and Tourism Manager
INDIANAPOLIS ZOO
12.1989 - 11.1994
Bachelor of General Studies -
BALL STATE UNIVERSITY