Terry LaBaff

• Developed and maintained strong relationships with partner carriers and customers ensuring freight is handled efficiently and accurately at all times
• Generated new leads and promoted business development on both customer side and carrier side, negotiating rates and expectations, looking forward to oncoming trends
• Was point of contact and facilitator for emergencies and non-standard transportation issues
• SME for Logistics and Transportation.

• Efficiently managed logistics and manpower to ensure safe and timely delivery of freight through out the continental US
• Worked cross-functionally with Sales, IT, and Operations to provide service to our consumer that allowed them to track their freight from origin to final destination
• Create workarounds for various software applications (tableau, as400, MS Office) that are not designed to be compatible to enable all stakeholders to track assets and freight throughout our network
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members

• Strategically planned and managed logistics, warehouse, transportation and customer deliveries
• Optimized on time delivery to 100% customer satisfaction
• Tracked quantity, quality, stock levels, delivery times, transportation costs and efficiency
• Resolved any arising problems and complaints in real time if possible
• Work cross-functionally with customer service, customer success, manufacturing and sales
• Met cost, productivity, accuracy and timeliness targets
• Maintained metrics and analyzed data to assess performance and implement improvements.
• Coordinated logistics activities across multiple locations for seamless distribution operations
• Increased transportation efficiency by optimizing routing and scheduling processes
• Organized records of vehicles, schedules and completed orders
• Improved on-time delivery rates with detailed tracking and monitoring of shipments
• Coordinated driver dispatch to accomplish daily delivery requirements
• Managed team of drivers, providing support and guidance to improve performance and productivity

• Cultivated and sustained a positive culture, quality performance, safe environment, maintaining a positive, professional driver experience
• Partnered with 3PL Management to meet expectations regarding Standard Work, Gemba, Reporting, and root cause defect analysis
• Worked directly to conduct weekly performance meetings to develop action plans that meet business objectives and to hold monthly round tables for feedback
• Drove continuous cost and process improvement programs while maintaining positive working relationships with 3PL and Operations leadership
• Responsible for Reporting and Compliance, monitoring driver staffing and fleet pipeline to ensure sufficient capacity and ability to escalate timely to avoid shortfalls
• SME for all 3PL process areas in station (Load Out, OnRoad Execution, RTS)
• Assisted in new driver training processes and managing on road audit mechanisms for drivers.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices

Managed and operated Snap-on Tools mobile company retail store

• Fully developed assigned route making it able to reach its maximum sales and customer service potential
• Company stores serve as model operation for potential franchisees and others seeking positions with Snap-on
• Regained trust of businesses serviced on route by providing top notch customer service, ensured their needs were met and any concerns were addressed in timely fashion
• • Rebuilt closed route to average of $20,000/month for sales
  • Maintained rolling inventory of $350,000.
• Completed point of sale opening and closing procedures
• Managed inventory control, cash control, and store opening and closing procedures
• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives

• Managed daily activities of service center and maintained position in which laboratory and local client base could communicate effectively
• Openly discussed options on how to increase growth for local accounts
• After collecting necessary data, evaluated bids and proposals regarding potential business opportunities.
• • Boosted facility income by double in only one year.
  • Secured more than $200K in inventory savings through careful implementation of YOY logistics system.
• Scheduled daily service center employees and monitored performances
• Trained new staff members on company policies and center expectations
• Presented budgets and performance reports to corporate offices
• Prepared monthly budgets for overall staff and center
• Improved customer satisfaction by implementing efficient service center processes and procedures
• Established performance goals for staff, providing ongoing feedback and coaching to drive success
• Managed budgets and resources effectively, ensuring profitability of service center
• Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency
• Maintained safe working environment by enforcing strict safety protocols and guidelines
• Promoted positive work culture by fostering open communication channels among team members

• Kept track of economic forecasts for vendors and customers
• Established positive working relationships with both internal and external stakeholders through continuous interaction
• In addition, made alterations when requested by clients and vendors.
• • Allocated +25M units throughout network.
  • Independently founded network of vendors from domestic and international locations.
• Demonstrated adaptability when faced with changes or challenges in project requirements by quickly adjusting strategies to maintain progress toward desired outcomes.
• Developed strong relationships with clients, fostering trust and loyalty through consistent communication and follow-up.
• Enhanced customer satisfaction by effectively addressing and resolving complaints in timely manner.
• Collaborated with cross-functional teams to deliver cohesive and comprehensive service offerings, resulting in improved client satisfaction.
• Worked with clients to maximize individual success.
• Increased client retention through exceptional customer service, consistently going above and beyond to meet their needs.
• Reduced response times for client inquiries by implementing more efficient communication system, leading to higher levels of satisfaction.