Terry Lanier
Lakeland,FL
Summary
Service-oriented professional with a solid background in restaurant management and training. Recognized for consistent guest service excellence and a track record of award-winning salesmanship. Effective in fast-paced environments, ensuring safety, efficiency, and team collaboration.
Overview
14
14
years of professional experience
Work History
Warehouse Associate
PUBLIX DISTRIBUTION WAREHOUSE
01.2021 - Current
- Assistant Inventory Analyst
- Assistant Distribution Operator
- Distribution of products delivered to stores
- Monitored and analyzed inventory levels and processes to align supply with demand.
- Moved products, containers, and pallets using special-purpose equipment to achieve production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Loaded trucks with products for on-time delivery to retail locations.
Waiter
TEXAS ROADHOUSE
03.2012 - 12.2020
- Salesmanship award winner for 5 years in a row
- Experienced and enthusiastic work ethic
- High energy and outgoing with a dedication to deliver positive guest service while building relationships with repeat guest
- Works well under pressure, exceptional interpersonal skills, trained all new team members
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Delivered seamless customer service by actively engaging with clients and addressing their needs.
Seasonal Personal Vehicle Delivery Driver
UPS
10.2018 - 01.2020
- Safety focused, fast-paced, high energy delivery position
- Organized and loaded packages efficiently in personal vehicle, managing 60 to 120 stops per day.
- Interacted with customers daily, ensuring timely deliveries to residential and business locations.
- Addressed customer inquiries promptly, enhancing overall customer satisfaction.
Education
Diploma -
Kathleen High School
Associate Degree - Liberal Arts
Polk State College
Skills
- Customer service expertise
- Problem-solving
- Critical thinking
- Professional verbal and written communication
- Team-building
- Business Acumen
- Enthusiasm for teaching and learning
Timeline
Warehouse Associate
PUBLIX DISTRIBUTION WAREHOUSE
01.2021 - Current
Seasonal Personal Vehicle Delivery Driver
UPS
10.2018 - 01.2020
Waiter
TEXAS ROADHOUSE
03.2012 - 12.2020
Diploma -
Kathleen High School
Associate Degree - Liberal Arts
Polk State College