Terry Lea
Stillwater,OK
Summary
-Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices.
-Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
20
20
years of professional experience
Work History
Customer Support Specialist
REI
Oklahoma City, OK
05.2022 - 11.2023
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Provided instruction on how to properly set up tents and use various types of camping equipment safely.
- Instructed Girls Scouts on how to properly use camping equipment such as tents, stoves or lanterns.
- Coordinated outings such as hikes, camping trips, canoeing excursions.
Clinical Nurse Liason
AMG Specialty Hospital
Oklahoma City, OK
08.2015 - 03.2022
- Provided clinical education and in-service training to hospital staff.
- Monitored quality of care provided by medical staff ensuring compliance with standards of practice.
- Performed comprehensive assessments of new admissions to identify potential issues or risks that may impact their recovery process.
- Served as a liaison between patients, families, healthcare providers, insurers, government agencies, and other related entities involved in the delivery of care.
- Coordinated patient referrals from referring providers to specialty services within the health system.
- Facilitated interdisciplinary team meetings to discuss patient progress, plan interventions, and coordinate follow-up care.
- Verified insurance coverage eligibility prior to scheduling appointments or procedures.
- Visited hospitals weekly to provide feedback on performance improvement initiatives.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Licensed Practical Nurse
Saint Anthony's Hospital
Oklahoma City, OK
09.2003 - 07.2015
- Performed physical assessments, including vital signs and health history documentation.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
Education
Associate of Applied Science - Nursing
Moore Norman Technology Center - Norman
Norman, OK06-2002
High School Diploma -
Norman High School
Norman, OK06-1993
Some College (No Degree) - Biology
Texas A&M University
College Station, TXSkills
- Customer service excellence
- Emergency Preparedness
- Water purification
- Retail Sales
- Point of sale systems
- Product Demonstrations
- Relationship Building
- Sales expertise
- Positive and professional
- Cash Handling
- Interdisciplinary Collaboration
- Clinical Documentation
- Healthcare Education
- Physical assessments
- Interpersonal Skills
- Excellent Communication
Timeline
Customer Support Specialist
REI
05.2022 - 11.2023
Clinical Nurse Liason
AMG Specialty Hospital
08.2015 - 03.2022
Licensed Practical Nurse
Saint Anthony's Hospital
09.2003 - 07.2015
Associate of Applied Science - Nursing
Moore Norman Technology Center - Norman
High School Diploma -
Norman High School
Some College (No Degree) - Biology
Texas A&M University
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