Lisa Ledger

• Instructed students in safe driving techniques and road rules.

• Facilitated life skills training sessions for individuals with developmental disabilities.
• Assisted students in daily living tasks and social enviornment activities.
• Instructed students on basic computer literacy and internet safety.
• Promoted student-advocacy among parents by providing education about rights and responsibilities.
• Assisted students with maintaining good personal hygiene.
• Helped students get in and out of beds and wheelchairs.
• Have requested maintenance staff to clear sidewalks/parking areas for our wheelchair students in particular, when ice covered or snow accumulation.
• Provide transportation for a student relegated to a wheel chair for appointments, entertainment.
• Assist with feedings for students with feeding tubes.
• Advocated for students with disabilities to the school district when it was apparent that the school district was not fulfilling their obligations to students with disabilities, OT, PT, Speech, educational services/ one-on-one services.
• I have been trained on an eye-gazing device for a current student, non-verbal, wheelchair, lacking hand/arm motor control.

Schedule maintenance requests, invoicing, proposals, bookkeeping, employee management.

• Supported students with individual learning needs and emotional challenges.
• Offered students personalized educational, behavioral, and emotional support.

• Provided an exceptional level of service to each customer throughout my tenure at Downey Savings over multiple years and varying positions including: Teller, New Accounts Specialist, Customer Service Call Center, Assistant Manager, Branch Manager, ATM Department Supervisor, Fraud Detection and Prevention Department, IT Development Assistant
• Worked closely and professionally with department supervisors within the corporate offices as well as with branch employees
• Provided training and support to fellow employees and staff as necessary
• Assisted in installation and training of new ATM machines throughout California over several years
• Worked in IT and assisted in the development, testing and implementation of ATM software, branch representative functions
• Developed a reference manual of law enforcement agencies throughout California for contact information and procedures to request and review surveillance footage while investigating fraudulent activity on accounts and ATM cards
• Worked in the customer service call center for about a year and having a vast knowledge in many areas of the banking industry, I was a benefit to the callers that came in as well as the department itself