Terry Leohr
Seville,OH
Summary
Dynamic automotive professional with a proven track record at Wooster Chrysler-Jeep-Dodge-Ram, excelling in customer satisfaction and efficient service coordination. Expert in estimating costs and leveraging diagnostic tools, with a knack for building strong customer relationships. Achieved high customer satisfaction standards, demonstrating exceptional organization and customer education skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Wooster Chrysler-Jeep-Dodge-Ram
09.2001 - 12.2024
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Parts Manager
Leohr Chrysler-Plymouth-Dodge Truck
06.1986 - 09.2001
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Education
High School Diploma -
Cloverleaf High School
Lodi, OH05-1986
Skills
- Estimating costs
- Appointment scheduling
- Diagnostic tools
- Documentation
- Labor estimation
- Vehicle inspection
- Customer relations
- Customer satisfaction
- Organization
- Customer education
- Follow-up skills
- Building relationships
- Work order management
- Vehicle assessment
- Bill preparation
- Multitasking and organization
- Service estimates
- Client rapport
- Service scheduling
- Service recommendations
- Customer service
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Certification
- Factory Training Certifications – Various Automakers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Automotive Service Advisor
Wooster Chrysler-Jeep-Dodge-Ram
09.2001 - 12.2024
Parts Manager
Leohr Chrysler-Plymouth-Dodge Truck
06.1986 - 09.2001
High School Diploma -
Cloverleaf High School
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