Terry Lively
Soddy Daisy ,TN
Overview
19
19
years of professional experience
Work History
Lead Cook
Five Star Food Service
Chattanooga, TN
07.2012 - 05.2020
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
- Taught kitchen staff safety protocols and restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
- Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
- Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
- Coordinated with the front-of-house staff to ensure timely dish preparation and delivery for optimal guest experience.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Contributed to a positive workplace culture through proactive communication with team members at all levels of the organization.
- Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.
- Collaborated with fellow cooks to create unique culinary offerings that incorporated regional flavors and local ingredients.
- Prepared meals for lunch and dining services with average of Number tables per day.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Developed innovative seasonal menus that catered to diverse dietary needs and preferences, resulting in increased customer satisfaction.
- Managed relationships with approximately Number vendors to negotiate prices of ingredients and equipment, resulting in Number% savings.
- Spearheaded special event catering efforts, designing custom menus tailored to clients'' specific requirements and tastes.
- Managed ordering processes for kitchen supplies and ingredients, optimizing budget allocation while maintaining consistent product quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Set up and broke down kitchen for service.
- Evaluated food products to verify freshness and quality.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Coordinated with team members to prepare orders on time.
- Monitored food production to verify quality and consistency.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Assisted with menu development and planning.
- Participated in food tastings and taste tests.
- Utilized culinary techniques to create visually appealing dishes.
- Implemented food cost and waste reduction initiatives to save money.
- Modified recipes to accommodate dietary restrictions and allergies.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Developed close relationships with suppliers to source best ingredients.
Cashier, Grill Cook, Fry Cook, Stocker, Filled in
Erlanger Baroness Hospital
Chattanooga, TN
04.2010 - 07.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced shopping experience, provided product information and location assistance.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Increased sales of promotional items by informing customers about current offers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Reduced processing errors by meticulously following transaction procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Stored and handled goods correctly to maintain freshness and condition.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Established and maintained productive staff relationships for positive working environments.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Verified order accuracy and quality ahead of service to maintain standards.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Closely followed recipes and presentation guidelines to maintain consistency across menu items.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
- Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
- Provided support to crew members through all facets of food preparation and delivery.
- Consistently met or exceeded performance goals by dedicating time and effort to honing skills and staying current with industry trends.
- Distributed food to team members with efficiency in high-volume environment.
- Participated in regular staff meetings, providing valuable insights into improving kitchen productivity and customer satisfaction.
- Developed daily specials using fresh, seasonal ingredients to provide variety for customers.
- Collaborated with kitchen team to implement new grilling technique that improved food flavor.
- Improved safety in kitchen by enforcing strict adherence to health and safety guidelines.
- Assisted in menu development to introduce new, customer-favorite grilled dishes.
- Ensured timely delivery of orders, managing multiple grill stations simultaneously.
- Enhanced dining experience by maintaining high standards of hygiene and cleanliness in grill area.
- Managed food stock levels to ensure fresh ingredients were always available for grilling.
- Coordinated with front house staff to ensure accurate order flow and customer satisfaction.
- Achieved recognition for outstanding performance during peak dining hours.
- Optimized grill temperatures for different foods, enhancing taste and texture.
- Reduced cooking oil usage by introducing new grilling method.
- Contributed ideas during team meetings that led to more efficient kitchen layout.
- Fostered positive working environment, leading to increased staff retention.
- Streamlined food preparation process, reducing order turnaround time.
- Streamlined kitchen operations, reducing food waste through effective inventory management.
- Implemented cleaning schedule for grill area, ensuring spotless working environment.
- Increased repeat customers with consistent preparation of high-quality grilled foods.
- Maintained grill equipment, resulting in fewer operational disruptions.
- Trained new staff on grill operations, improving team efficiency and service speed.
- Developed signature marinade that became customer favorite.
- Adapted recipes for special dietary requests, enhancing customer satisfaction.
- Operated and maintained grills, fryers and other cooking equipment.
- Monitored food temperatures for proper cooking and safe consumption.
- Checked freshness and quality of ingredients.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Followed recipes and cooking techniques for consistent results.
- Verified accurate portioning of food items and garnishes.
- Prepared meals according to customer specifications.
- Trained new team members on kitchen operations and safety protocols.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Adhered to strict food safety regulations and hygiene standards.
- Developed deep understanding of menu items and ingredients.
- Washed, peeled and seeded fruits and vegetables to prepare for consumption.
- Utilized problem-solving skills to address customer complaints.
- Created innovative recipes to increase customer satisfaction.
- Modified recipes according to dietary requirements.
- Used cost-saving measures to maximize profits.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Streamlined kitchen operations with effective time management and multitasking skills.
- Tested temperatures of food at specified intervals by using food thermometers.
- Assisted in training new hires on proper frying techniques, safety protocols, and company policies.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Stayed informed of daily menu to help coordinate cooking times.
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Increased order accuracy by effectively communicating with waitstaff regarding customer orders and dietary restrictions.
- Marinated food items according to provided instructions and recipes.
- Reduced ticket times, resulting in increased table turnover rates during peak hours.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Participated in ongoing training programs to further develop culinary skills and expertise as a Fry Cook.
- Supported the overall efficiency of the kitchen by assisting other cooks when needed during busy periods.
- Reduced food waste, closely monitoring product usage and inventory levels.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
- Improved customer satisfaction with quick and accurate order fulfillment.
- Upheld rigorous food safety standards, contributing to record of excellent health inspections.
- Demonstrated versatility by assisting with other kitchen duties as needed during rush periods.
- Minimized downtime by performing routine maintenance on fryers and kitchen equipment.
- Reduced cooking oil costs by implementing efficient frying techniques.
- Enhanced kitchen efficiency by streamlining fry station processes.
- Managed food supplies, ordering stock as necessary to keep pace with demand.
- Ensured consistent food quality by adhering to recipe specifications and presentation standards.
- Adapted to menu changes, quickly learning new recipes and techniques.
- Addressed customer feedback with immediate actions, correcting any food quality issues.
- Improved order preparation speed, enabling kitchen to handle increased volume during busy times.
- Streamlined communication between fry station and other kitchen areas, improving order accuracy.
- Supported kitchen manager in menu development, contributing ideas for new fried dishes.
- Enhanced safety, conducting regular checks to prevent accidents and injuries.
- Boosted team morale, fostering positive and productive kitchen atmosphere.
- Maintained high standards of cleanliness, ensuring sanitary cooking environment.
- Trained new employees in fry cook duties, elevating team performance.
- Collaborated with kitchen staff to optimize food preparation times during peak hours.
- Coordinated with front-of-house staff to ensure timely delivery of orders to customers.
- Reduced waste by carefully managing inventory and tracking fryer oil usage.
- Cleaned and sanitized work areas, utensils and equipment.
- Followed company recipes and production standards to satisfy customers.
- Operated grills, fryers and ovens to cook food items.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Received and stored food supplies, raw materials and other ingredients.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Reduced customer waiting by batch cooking popular items during rush times.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and assisted new kitchen staff members.
- Monitored food temperatures to meet quality and safety standards.
- Communicated with management on food inventory stock to request order placement.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
- Suggested actionable improvements to streamline training procedures.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Transported merchandise pallets to move in warehouse.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Picked and packed order items.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Created and enforced detailed organization processes to increase quality and service standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Worked with customers to pack items according to specific desires and requirements.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Pre-assembled containers to be easily selected by packing associates.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Checked product levels and recommended new purchases.
- Maintained store assets with effective loss prevention strategies.
- Received new stock and input values into computer system.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Supervised and trained new staff in performing census.
- Recorded daily activities for inventory control.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Developed plan-o-grams and layouts that maximized sales.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Planned and scheduled projects and directly performed installations.
- Tracked production and quality control systems to proactively identify deficiencies.
- Updated manuals to reflect amending of rates, rules or regulations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Manger Food Service
Five Star Food Service
Chattanooga, TN
10.2001 - 04.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Diploma - General Studies
Central High
Harrison, TN05.1978
Timeline
Lead Cook
Five Star Food Service
07.2012 - 05.2020
Cashier, Grill Cook, Fry Cook, Stocker, Filled in
Erlanger Baroness Hospital
04.2010 - 07.2011
Manger Food Service
Five Star Food Service
10.2001 - 04.2009
Diploma - General Studies
Central High