TERRY LUCAS
Charleston,United States
Summary
Dependable Service Technician skilled at building client loyalty and maintaining service standards. Highly trained in repair work and maintenance tasks. Diagnoses issues quickly to determine appropriate solutions. Hardworking and skilled at diagnostics and repairs. Proactive and communicative with a strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Seasoned Installer with 20 years of experience working on construction job sites in full compliance with safety and quality requirements. Skilled at meeting challenging objectives and tight deadlines. Liaises with customers and contractors to accomplish projects on time. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
23
23
years of professional experience
Work History
Assistant Site Quality Manager
Gray Construction
2024.01 - 2024.03
- Enhanced site quality by implementing and maintaining rigorous inspection protocols.
- Streamlined quality assurance processes for increased efficiency and reduced waste.
- Developed comprehensive training programs to improve employee competence in quality management.
- Established strong relationships with regulatory agencies, ensuring compliance with industry standards.
- Conducted thorough audits of site operations, identifying areas for improvement and corrective actions.
- Reduced production downtime by proactively addressing potential quality issues before they escalated.
- Collaborated closely with cross-functional teams to resolve complex quality issues efficiently and effectively.
- Participated in new product development initiatives to ensure design for manufacturability while maintaining high-quality standards.
- Oversaw supplier qualification activities, ensuring that only reliable vendors were utilized for critical components or services.
- Served as a subject matter expert on-site during customer visits or third-party audits, presenting an accurate representation of the company''s commitment to quality excellence.
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Implemented new quality assurance and customer service standards.
- Inspected products and worker progress throughout production.
Project Superintendent
Bowmen Built Llc
2021.11 - 2024.01
- Improved project efficiency by streamlining communication between team members and stakeholders.
- Reduced construction timeframes for numerous projects through effective scheduling and resource allocation.
- Enhanced safety measures on job sites, resulting in fewer accidents and a safer work environment.
- Managed budgets and financial resources to ensure cost-effective execution of construction projects.
- Ensured compliance with industry regulations and standards for all completed projects.
- Provided guidance and leadership to project teams, fostering a positive work environment that encouraged collaboration and professional growth.
- Conducted regular site inspections to assess progress, address issues, and maintain quality control throughout the project lifecycle.
- Coordinated subcontractor activities for seamless integration into ongoing project timelines.
- Fostered strong relationships with clients through excellent customer service skills and responsiveness during all phases of the construction process.
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
- Worked with inspectors, workers and unions, to conduct weekly status updates.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
Service Technician
Olde towne heating and cooling
2020.01 - 2021.11
- Troubleshoot and diagnose issues with HVAC equipment, providing recommendations for remediation
- Maintained and serviced HVAC systems and refrigeration equipment
- Installed heating, air conditioning and ventilation equipment and tested for proper operation
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment
- Disassembled units, repaired broken components and restored to operating condition
- Repaired and replaced condensers, compressors, and equipment for residential and commercial customers.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
HVAC Technician
Ashley services
2017.11 - 2020.01
- Troubleshoot and diagnose issues with HVAC equipment, providing recommendations for remediation
- Maintained and serviced HVAC systems and refrigeration equipment
- Installed heating, air conditioning and ventilation equipment and tested for proper operation
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment
- Disassembled units, repaired broken components and restored to operating condition
- Repaired and replaced condensers, compressors, and equipment for residential and commercial customers.
HVAC Technician
Commercial Air
2014.07 - 2017.11
- Troubleshoot and diagnose issues with HVAC equipment, providing recommendations for remediation
- Maintained and serviced HVAC systems and refrigeration equipment
- Installed heating, air conditioning and ventilation equipment and tested for proper operation
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment
- Disassembled units, repaired broken components and restored to operating condition
- Repaired and replaced condensers, compressors, and equipment for residential and commercial customers.
HVAC Technician
Accent services
2005.03 - 2014.08
- Troubleshoot and diagnose issues with HVAC equipment, providing recommendations for remediation
- Maintained and serviced HVAC systems and refrigeration equipment
- Installed heating, air conditioning and ventilation equipment and tested for proper operation
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment
- Disassembled units, repaired broken components and restored to operating condition
- Repaired and replaced condensers, compressors, and equipment for residential and commercial customers.
Plumber's Apprentice
Glenn's plumbing
2005.08 - 2005.12
- Performed pipe fabrication, installation and fitting according to proper specifications
- Identified and located required tools prior to starting each project
- Cut and beveled piping using cutting torches, saws and threading machines
- Installed and inspected new and existing plumbing lines up to 10 inches in diameter
- Repaired dishwashers and kitchen equipment that incorporated gas and water consumption
- Operated tools and equipment such as hand saws, pipe cutters and drills on a daily basis.
Farm Worker
Unknown
2004.10 - 2005.08
- Cared for livestock by regularly feeding and watering animals
- Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay
- Handled various field tasks, including planting, irrigation, fertilization and pest control
- Plowed and tilled fields to prepare soil for crop planting
- Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime
- Operated farm equipment, including pallet jacks, forklifts and farm boats
- Repaired board, barbed wire and electrified fences to keep animals contained
- Refilled feed and water for livestock, adhering to feeding schedules
- Implemented troubleshooting methods to determine the cause of malfunctioning equipment
- Repaired buildings, fences and other pertinent structures to keep animals properly contained
- Cultivated soil on designated areas of land to refine and prepare for planting
- Brought horses in and out to pasture at times assigned by the farm manager.
Marine
Marine Corps
2000.10 - 2004.10
- Operated and maintained various military vehicles
- Did whatever I was told and when I was told in a timely manner.
Education
High School Diploma -
Indian Creek High School
Wintersville, OH05.2000
Skills
- Troubleshooting and analysis
- Hvac equipment expertise
- Service ticket accuracy
- Hvac component troubleshooting
- Power tool mastery
- Diagnostics expertise
- Expertise in installations
- Hand tool expertise
- Testing and analysis
- Mechanical abilities
- Product Inspection
- Documentation Control
- Corrective Action Planning
- Quality Management Systems
- Raw Material Inspection
- Employee Training
- Customer Service
- Product Inspections
- Performance monitoring
- Staff Supervision
- Time Management
- Strong Work Ethic
- Decision-Making
- Policy Reinforcement
- Critical Thinking
- Data Collection
- Self Motivation
- Problem-solving abilities
- Team building
- Effective Communication
- Excellent Communication
- Reliability
- Teamwork and Collaboration
- Deadline Adherence
- Quality control tests
- Employee Supervision
- Problem-Solving
- Relationship Building
- Active Listening
- Continuous Improvement
Certification
Timeline
Assistant Site Quality Manager
Gray Construction
2024.01 - 2024.03
Project Superintendent
Bowmen Built Llc
2021.11 - 2024.01
Service Technician
Olde towne heating and cooling
2020.01 - 2021.11
HVAC Technician
Ashley services
2017.11 - 2020.01
HVAC Technician
Commercial Air
2014.07 - 2017.11
Plumber's Apprentice
Glenn's plumbing
2005.08 - 2005.12
HVAC Technician
Accent services
2005.03 - 2014.08
Farm Worker
Unknown
2004.10 - 2005.08
Marine
Marine Corps
2000.10 - 2004.10
High School Diploma -
Indian Creek High School
Similar Profiles
Brian HolmBrian Holm
Desktop Support Technician at Gray ConstructionDesktop Support Technician at Gray Construction
Mark FieldsMark Fields
Site Manager at Gray ConstructionSite Manager at Gray Construction
Samantha CappsSamantha Capps
Truck Driver at Gray ConstructionTruck Driver at Gray Construction