TERRY LUCAS

Dependable Service Technician skilled at building client loyalty and maintaining service standards. Highly trained in repair work and maintenance tasks. Diagnoses issues quickly to determine appropriate solutions. Hardworking and skilled at diagnostics and repairs. Proactive and communicative with a strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Seasoned Installer with 20 years of experience working on construction job sites in full compliance with safety and quality requirements. Skilled at meeting challenging objectives and tight deadlines. Liaises with customers and contractors to accomplish projects on time. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.